Rooms Inventory Specialist - Lodge Guest Services (Full-Time)

Sea Island Company; Saint Simons Island (GA); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Sea Island Company on Saint Simons Island, GA seeks a Front Desk professional to coordinate Reservations, Front Desk and Housekeeping to ensure room readiness, VIP handling, and up-selling opportunities.

The role requires five-star service, strong communication, and proficiency with Opera PMS; flexible hours including weekends and holidays.

Qualifications

• Prior Front Desk experience at Five Star Resort.
• (2) years' experience preferred.
• High School Diploma or equivalent credentials
• College degree preferred
• Excellent communication skills, both written and verbal
• Excellent guest service skills
• Proficiency in Opera PMS System required
• Must have ability to courteously present information to people in one-on-one and group situations
• Exhibits Sea Island Five-Star behavior Standards with guests, members and co-workers
• Must be detailed oriented and able to manage competing priorities and deadlines in a fast-paced environment

Responsabilités

• Assign all rooms including VIPs, special requests, group attendees' guests and those with special requirements
• Liaise with Housekeeping to ensure ready rooms for arriving guests
• Assist Front Desk team with block/room changes and communicate changes to pertinent departments
• Maximizes daily rooms inventories to ensure sell-through and up-sell availability
• Be knowledgeable and execute Forbes Front Desk Standards for arrival/departure
• Coordinate on-site with group planners for rooming needs and visits
• Maintain knowledge of Sea Island services to answer guest questions
• Serve as resource and coach to front office guest service agents
• Primary contact for travel agents and Amex guests

Connaissances

Front Desk experience

Communication skills

Guest service skills

Detail oriented

Multitasking

Flexibility

Professional image

Formation

High School Diploma or equivalent

College degree preferred

Outils

Opera PMS System

Windows XP

Microsoft Office

Outlook

Description du poste

Basic Job Function

Coordinates with Reservations, Front Desk and Housekeeping to ensure room readiness and availability. Assigns all rooms with special consideration for all VIPs, special requests and ensures higher categories of rooms available for sale/up-selling. Maximizes inventories for sell through and increased average daily rate.

Basic Job Function

Coordinates with Reservations, Front Desk and Housekeeping to ensure room readiness and availability. Assigns all rooms with special consideration for all VIPs, special requests and ensures higher categories of rooms available for sale/up-selling. Maximizes inventories for sell through and increased average daily rate.

Use of Company Vehicle

Not designated to drive a company vehicle

Minimum Requirements

• Prior Front Desk experience at Five Star Resort.
• (2) years' experience preferred.
• High School Diploma or equivalent credentials
• College degree preferred
• Excellent communication skills, both written and verbal
• Excellent guest service skills
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook
• Proficiency in Opera PMS System required
• Must have ability to courteously present information to people in one-on-one and group situations
• Consistently aspires to fulfill our core company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty, & Trust)
• Exhibits the Sea Island Five-Star behavior Standards with guests, members and co-workers efficiently and effectively
• Must be detailed oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with Sea Island's Company Resort Professional Image Policy

Tasks / Responsibilities

• Assign all rooms to include all VIPs, special requests, group attendees' guests and those with special requirements
• Liaise with Housekeeping to ensure ready rooms for all arriving guests
• Assist Front Desk team with block/room changes and communicating all changes to pertinent departments and meeting planners
• Maximizes daily rooms inventories to ensure sell-through and up-sell availability.
• Be knowledgeable and be able to consistently execute all Forbes Front Desk Standards for arrival/departure
• Be fully knowledgeable and be able to consistently carry out the Resort Sales Strategy.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership
• Main point of contact for engineering to block and release rooms per the repair or preventive maintenance needs
• Primary point of contact with group planners for all rooming needs to include coordination on site and planning visits, arrival turnover, preconference meetings.
• Thoroughly reviews all upcoming resumes and updates, attends and articulates any concerns at resume meetings and summarizes and updates front office team requirements of upcoming programs.
• Serve as resource and coach to front office guest service agents.
• Primary point of contact for travel agent programs and Amex guests.