Assistant Front Office Manager: Guest Service Leader

The-Penn-Stater-Hotel-; State College (Centre County); On-site; USD 46,000 - 48,000; Full time

Job summary

Scholar Hotels in the United States seeks a Guest Service Manager to support the Front Office Manager in coordinating Front Desk, Guest Services, Night Audit, PBX and Reservations. Full-time position with a focus on delivering outstanding guest experiences and operational efficiency in a busy hotel environment.

This role requires full availability including nights and weekends, a high school diploma or equivalent, and at least one year of front desk/guest service supervisory experience.

Qualifications

• High School diploma or equivalent.
• One year front desk/guest service supervisory experience.
• Ability to read and speak English; communicate effectively with guests and staff.

Responsibilities

• Maintains guest service as the driving philosophy of the operation.
• Responds promptly to guests’ needs and ensures satisfaction.
• Direct daily activities in Front Desk, Guest Services, Night Audit, and PBX.
• Schedule staff to ensure proper coverage.
• Provide training to employees in all aspects of the operation.
• Serve as Manager-on-Duty during daily shifts.
• Ensure compliance with standards and hotel regulations.

Skills

Guest service

Front desk supervision

Team leadership

Communication

Education

High School diploma

Tools

PBX system

Job description

Scholar Hotels in the United States seeks a Guest Service Manager to support the Front Office Manager in coordinating Front Desk, Guest Services, Night Audit, PBX and Reservations. Full-time position with a focus on delivering outstanding guest experiences and operational efficiency in a busy hotel environment.

This role requires full availability including nights and weekends, a high school diploma or equivalent, and at least one year of front desk/guest service supervisory experience.