Assistant Front Office Manager - Guest Experience Leader

Oconee Chamber; Berkeley, Northern (CA, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events

Job summary

Schulte Hospitality Group is seeking an Assistant Front Office Manager to lead the Berkeley property’s front desk team. The role focuses on delivering exceptional guest service, supervising daily operations, and maintaining high standards of professionalism throughout the guest experience.

The position requires a proven leadership background in hospitality, strong communication skills, and the ability to manage shifts, budgets, and staff development.

Qualifications

• Three years or more in a leadership role at a hotel front desk or similar setting.
• Knowledge of front desk operations and guest service standards.
• Strong communication and leadership abilities.

Responsibilities

• Oversee daily front office operations and guest relations.
• Monitor room status, availability, and VIP arrivals.
• Coach and discipline staff as needed to maintain service standards.
• Ensure staffing levels meet guest service and financial goals.
• Collaborate with housekeeping and valet to ensure smooth operations.
• Resolve guest issues professionally and promptly.

Skills

Basic math skills

Communication

Leadership

Guest service

Front desk operations

Education

High School diploma

Job description

Schulte Hospitality Group is seeking an Assistant Front Office Manager to lead the Berkeley property’s front desk team. The role focuses on delivering exceptional guest service, supervising daily operations, and maintaining high standards of professionalism throughout the guest experience.

The position requires a proven leadership background in hospitality, strong communication skills, and the ability to manage shifts, budgets, and staff development.