Assistant Front Office Manager

Northwood Investors LLC; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Northwood Investors LLC is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations at our Charlotte hotel asset. The role focuses on guest satisfaction, revenue optimization, and staff leadership to ensure smooth front desk operations.

You will oversee check-in/check-out, handle guest issues, and supervise front office personnel, while coordinating with revenue management to optimize rates and occupancy.

Qualifications

• Proven experience in a hotel front office management role.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Knowledge of revenue management principles.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Resolve guest complaints and issues promptly and professionally.
• Maintain a high level of guest satisfaction and loyalty.
• Supervise and train front office staff, including receptionists, bellhops, and concierge.
• Create and maintain a positive and productive work environment.
• Manage staff schedules and ensure adequate coverage.
• Monitor daily operations and identify areas for improvement.
• Ensure compliance with hotel policies and procedures.
• Assist with the implementation of new systems and procedures.
• Assist with revenue management strategies, including room rate optimization and yield management.
• Monitor occupancy rates and average daily rates.
• Prepare reports and analyze key performance indicators.
• Assist with budgeting and forecasting.
• Handle administrative tasks, such as payroll, scheduling, and inventory control.

Skills

Front office management

Leadership

Communication

Interpersonal skills

PMS proficiency

Revenue management

Flexibility with hours

Tools

PMS software

Job description

Job Description

Assistant Front Office Manager – MGRASSFO

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview

We are seeking a dynamic and experienced Assistant Front Office Manager to join our team. In this role, you will be responsible for assisting the Front Office Manager in overseeing the daily operations of the front office, ensuring guest satisfaction, and maximizing revenue.

Key Responsibilities

Guest Service

• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Resolve guest complaints and issues promptly and professionally.
• Maintain a high level of guest satisfaction and loyalty.

Team Management

• Supervise and train front office staff, including receptionists, bellhops, and concierge.
• Create and maintain a positive and productive work environment.
• Manage staff schedules and ensure adequate coverage.

Operations Management

• Monitor daily operations and identify areas for improvement.
• Ensure compliance with hotel policies and procedures.
• Assist with the implementation of new systems and procedures.
• Assist with revenue management strategies, including room rate optimization and yield management.
• Monitor occupancy rates and average daily rates.

Administrative Tasks

• Prepare reports and analyze key performance indicators.
• Assist with budgeting and forecasting.
• Handle administrative tasks, such as payroll, scheduling, and inventory control.

Qualifications

• Proven experience in a hotel front office management role.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Knowledge of revenue management principles.
• Ability to work flexible hours, including weekends and holidays.

Perks & Benefits

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.