Assistant Front Office Manager

The Ballantyne, A Luxury Collection Hotel; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne, A Luxury Collection Hotel in Charlotte, NC seeks an experienced Assistant Front Office Manager to oversee daily front office operations, drive guest satisfaction, and support revenue optimization.

In this role you will supervise reception staff, coordinate scheduling, assist with budgeting and forecasting, and help implement new systems and procedures while maintaining a high standard of service for guests during weekends and holidays.

Qualifications

• Proven experience in a hotel front office management role.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Knowledge of revenue management principles.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee guest check-in and check-out processes ensuring efficiency and accuracy.
• Resolve guest complaints and issues promptly and professionally.
• Supervise and train front office staff including receptionists and concierge.
• Manage staff schedules and ensure adequate coverage.
• Monitor daily operations and identify areas for improvement.
• Assist with revenue management strategies and yield management.
• Prepare reports and analyze key performance indicators.
• Handle administrative tasks such as payroll and budgeting.

Skills

Front office management

Leadership

Communication

PMS proficiency

Revenue management

Staff scheduling

Payroll & budgeting

Guest service

Tools

PMS software

Job description

Charlotte, North Carolina, United States

Job Description

Job Description

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operatin g a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts help s us achieve greater results and thrive.

Job Overview :

We are seeking a dynamic and experienced Assistant Front Office Manager to join our team. In this role, you will be responsible for assisting the Front Office Manager in overseeing the daily operations of the front office, ensuring guest satisfaction, and maximizing revenue.

Key Responsibilities:

• Guest Service:
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Resolve guest complaints and issues promptly and professionally.
• Maintain a high level of guest satisfaction and loyalty.
• Team Management:
• Supervise and train front office staff, including receptionists, bellhops, and concierge.
• Create and maintain a positive and productive work environment.
• Manage staff schedules and ensure adequate coverage.
• Operations Management:
• Monitor daily operations and identify areas for improvement.
• Ensure compliance with hotel policies and procedures.
• Assist with the implementation of new systems and procedures.
• Revenue Management:
• Assist with revenue management strategies, including room rate optimization and yield management.
• Monitor occupancy rates and average daily rates .
• Administrative Tasks:
• Prepare reports and analyze key performance indicators.
• Assist with budgeting and forecasting.
• Handle administrative tasks, such as payroll, scheduling, and inventory control.

Qualifications:

• Proven experience in a hotel front office management role.
• Strong leadership and supervisory skills .
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Knowledge of revenue management principles.
• Ability to work flexible hours, including weekends and holidays.
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Salary Range

50,000.00

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