Part-Time Front Desk Agent: Guest Services & Reservations

Holiday Inn Express and Suites; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Holiday Inn Express & Suites Charlotte - Ballantyne in Charlotte, NC is seeking a Part-Time Front Desk Agent. You will greet guests, manage check-ins/outs, and handle requests while maintaining guest records and processing payments.

The role requires knowledge of hotel PMS, strong English communication, and comfort with office software. Join a hospitality team that values accuracy, service, and flexibility in a fast-paced environment.

Qualifications

• Knowledge of Hotel PMS systems and/or IHG Brand standards; Hotelkey PMS currently used.
• Excellent English language communication with guests, associates, and vendors.
• Cashiering and cash handling experience.
• Ability to report information accurately.
• Assistance with various office tasks as needed.
• Attend required meetings.
• Projects and assignments completed thoroughly, professionally, and with care.
• Adapts to high‑pressure conditions and is open to change.
• Seeks personal growth and development.
• Good mathematical and computer skills.
• Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to the guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and directions.
• Keep record of room availability and rate.
• Compute bill, collect payments, and make changes for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make transportation or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Have a full working knowledge of each shift including night audit.

Skills

English proficiency

Customer service

Cash handling

Attention to detail

Office tasks

Meeting participation

Quality focus

Work under pressure

Self development

Math and computer skills

CPR/First Aid

Tools

Hotelkey PMS

Microsoft Office

Job description

Holiday Inn Express & Suites Charlotte - Ballantyne in Charlotte, NC is seeking a Part-Time Front Desk Agent. You will greet guests, manage check-ins/outs, and handle requests while maintaining guest records and processing payments.

The role requires knowledge of hotel PMS, strong English communication, and comfort with office software. Join a hospitality team that values accuracy, service, and flexibility in a fast-paced environment.