Assistant Front Office Manager

Hyatt Regency; Incline Village (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Complimentary room nights

Discounted room rates

Free colleague meals

Wellness reimbursement

Tuition reimbursement

Employee Assistance Program

Career growth opportunities

Job summary

Hyatt Regency Lake Tahoe Resort, Spa and Casino in Incline Village, NV, is seeking an Assistant Front Office Manager to lead the Front Office team and ensure guest-focused operations. The role oversees check-in/check-out, guest requests, cash handling, training, and daily shift management to deliver seamless service.

The ideal candidate will coach Front Desk Agents and Night Auditors, collaborate with Housekeeping and Engineering, maintain records, schedule staff, and model authentic

Qualifications

• Minimum of one year Front Office supervisory experience preferred.
• Hyatt front office experience strongly preferred.

Responsibilities

• Oversee daily Front Office operations including check-in/check-out, room assignments, guest requests, and service recovery.
• Support and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high-quality service.
• Assist with training, onboarding, and development of front office colleagues.
• Monitor and ensure adherence to cash handling policies and front desk procedures.
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction.
• Maintain accurate records of shifts, audits, guest feedback, and colleague performance.
• Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs.
• Lead by example in providing genuine hospitality and professional guest interactions.
• Respond to guest concerns and follow through to resolution in a timely and courteous manner.
• Participate in departmental meetings, shift briefings, and hotel-wide communication efforts.

Skills

Guest service focus

Verbal & written communication

Front Office supervision

Front office systems

Leadership

Flexible schedule

Job description

Organization- Hyatt Regency Lake Tahoe Resort, Spa and Casino

At Hyatt, we believe our guests select us because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences. Nestled on the shores of Lake Tahoe and surrounded by the Sierra Nevada mountains, Hyatt Regency Lake Tahoe offers an exceptional destination for both guests and colleagues. Hyatt is a place where high expectations aren't just met—they're exceeded.

The Role:

The Assistant Front Office Manager plays a key leadership role in ensuring the efficient and guest-focused operation of the Front Office. This position provides oversight of guest services, front desk operations, colleague performance, cash handling procedures, and daily logistics. The ideal candidate will support a culture of excellence, foster a welcoming environment, and be a hands-on leader who ensures smooth daily operations and exceptional guest experiences.

Key Responsibilities:

• Oversee daily Front Office operations including check-in/check-out, room assignments, guest requests, and service recovery
• Support and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high-quality service
• Assist with training, onboarding, and development of front office colleagues
• Monitor and ensure adherence to cash handling policies and front desk procedures
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
• Maintain accurate records of shifts, audits, guest feedback, and colleague performance
• Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs
• Lead by example in providing genuine hospitality and professional guest interactions
• Respond to guest concerns and follow through to resolution in a timely and courteous manner
• Participate in departmental meetings, shift briefings, and hotel-wide communication efforts

Qualifications

• A true desire to satisfy the needs of others in a fast-paced, guest-facing environment
• Refined verbal and written communication skills
• Minimum of one year previous Front Office supervisory experience preferred
• Working knowledge of front office systems and procedures; Hyatt experience strongly preferred
• Strong organizational and leadership skills
• Ability to work a flexible schedule including weekends, evenings, and holidays

Colleague Benefits Include:

• Health, dental, and vision insurance
• 401(k) with company match
• 12 complimentary room nights at Hyatt hotels worldwide each year
• Discounted room rates for colleagues and their friends & family
• Free colleague meals during shifts
• Wellness and tuition reimbursement up to $2,000 per year
• Access to Hyatt’s Employee Assistance Program
• Opportunities for growth, advancement, and continued training

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing