Assistant Front Office Manager - Guest Experience Leader

Blue Sky Hospitality Solutions; Schaumburg (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages for full timeopportu

Medical, Dental and Vision Health

Paid Time Off

401k

Free Basic Life Insurance

Hyatt Hotel Discounts

Job summary

Hyatt Regency Schaumburg is seeking an Assistant Front Office Manager to lead guest service initiatives and supervise the front desk team. This hands-on role focuses on first impressions, guest satisfaction, and adherence to brand standards.

Responsibilities include interviewing, training, scheduling, coaching, and supporting associates; overseeing front office operations in the absence of the Front Office Manager; coordinating with sales for group arrivals; maintaining inventory and safety

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Director of Operations.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure front office compliance with accounting controls and procedures.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Practice safe work habits, wear protective safety equipment and follow OSHA standards.
• Perform other duties as requested by management.

Education

Associate’s degree preferred

Bachelor’s degree preferred

Job description

Hyatt Regency Schaumburg is seeking an Assistant Front Office Manager to lead guest service initiatives and supervise the front desk team. This hands-on role focuses on first impressions, guest satisfaction, and adherence to brand standards.

Responsibilities include interviewing, training, scheduling, coaching, and supporting associates; overseeing front office operations in the absence of the Front Office Manager; coordinating with sales for group arrivals; maintaining inventory and safety