Assistant Front Office Manager: Guest Experience Leader

The Observatory Sun Valley, A Viceroy Resort; Ketchum (ID); On-site; USD 45,000 - 60,000; Full time

Job summary

The Observatory Sun Valley, A Viceroy Resort is looking for an Assistant Front Office Manager to enhance guest experiences at Idaho's first luxury hotel. This role includes overseeing Front Desk operations, managing guest relations, and ensuring all service standards are met.

The ideal candidate will have a 4-year college degree and supervisory experience, along with exceptional communication and customer service skills. Join us in delivering unforgettable experiences in a stunning mountain destination.

Qualifications

• At least 1 year of related experience required.
• Supervisory experience preferred.
• Proficient in spreadsheets and word processing.

Responsibilities

• Support daily operation of the Front Office department.
• Oversee Front Desk operations and guest service initiatives.
• Respond to all social media feedback effectively.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

4-year college degree

Tools

OPERA

Windows

Job description

The Observatory Sun Valley, A Viceroy Resort is looking for an Assistant Front Office Manager to enhance guest experiences at Idaho's first luxury hotel. This role includes overseeing Front Desk operations, managing guest relations, and ensuring all service standards are met.

The ideal candidate will have a 4-year college degree and supervisory experience, along with exceptional communication and customer service skills. Join us in delivering unforgettable experiences in a stunning mountain destination.