Guest Experience Agent I — Luxury Front Desk

HEI Hotels & Resorts; Virginia Beach (VA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) matching funds

Vacation and Sick leave

Job summary

HEI Hotels & Resorts is hiring for a position in Virginia Beach, VA that focuses on assisting guests with check-in and checkout processes. You will be responsible for greeting customers, handling inquiries, and ensuring a positive experience.

The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks effectively. This role offers a competitive hourly wage and opportunities for growth within a dynamic hospitality team.

Qualifications

• Hotel experience preferred.
• Ability to handle customer complaints and resolve conflicts.
• Effective verbal and written communication skills.

Responsibilities

• Greet customers and assist with check-in/out processes.
• Complete registration and promote company programs.
• Handle payment transactions and guest accounts.
• Respond to telephone inquiries and guest requests.
• Field guest complaints and conduct research for solutions.

Skills

Hotel experience

Mathematical calculations

Customer service

Communication skills

Computer systems

Job description

HEI Hotels & Resorts is hiring for a position in Virginia Beach, VA that focuses on assisting guests with check-in and checkout processes. You will be responsible for greeting customers, handling inquiries, and ensuring a positive experience.

The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks effectively. This role offers a competitive hourly wage and opportunities for growth within a dynamic hospitality team.