Assistant Front Office Manager

BHC; South Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to lead a team in delivering exceptional customer service at a luxury urban resort. This role involves supervising front desk operations, ensuring a welcoming atmosphere for guests, and maintaining high standards of quality and professionalism. The ideal candidate will have a strong background in luxury hospitality, with a focus on team management and guest relations. Join a dynamic environment where your contributions will enhance the guest experience and support the overall success of the hotel.

Qualifications

• 3+ years in luxury hotel front office management required.
• Strong understanding of quality environments and guest services.

Responsibilities

• Supervise front office staff and ensure excellent guest service.
• Assist in hiring, training, and performance reviews of staff.
• Manage guest flow and maintain cleanliness of lobby areas.

Skills

Customer Service

Supervisory Skills

Conflict Resolution

Communication

Problem Solving

Education

College or Vocational Degree

Job description

Assistant Front Office Manager page is loaded

Assistant Front Office Manager

Apply locations The Charleston Place time type Full time posted on Posted 14 Days Ago job requisition id R-101203

ABOUT BHC:

Founded in 2021, BHC is a Charleston, SC-based luxury urban resort destination whose sole purpose is to create meaningful ways for people to connect and share extraordinary experiences. With a focus on generational ownership and longstanding partnerships, BHC is building a portfolio of interconnected hospitality and entertainment experiences designed to stimulate the senses and enrich lives. The collection originated with the acquisition of BHC’s flagship property The Charleston Place, a landmark in the heart of historic downtown Charleston, and has continued to grow with the development of The Cooper, downtown Charleston’s only luxury waterfront hotel, opening in 2025; Sorelle, a multi-level Italian restaurant concept; The Riviera Theater, a revitalized iconic entertainment venue; and Credit One Stadium, a world-class venue for sports and entertainment.

OUR VALUES:

• Excellence
• Integrity
• Passion
• Grace
• Communication
• Learning
• Humility

JOB DESCRIPTION

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

The primary role of the Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards.

DUTIES & RESPONSIBILITIES

• Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standards are being maintained.
• Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews.
• Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents.
• Assist with luggage and storage concerns.
• Anticipate and handle guest issues and concerns.
• Escort VIPs to rooms whenever possible.
• Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby.
• Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closet, keeping them all in peak shape.
• Coach and counsel bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance.
• Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries.
• Assign duties for shifts; assist in opening and closing of shifts.
• Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations.
• Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel.
• Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments.
• Review and analyze daily balance summaries, current room status reports and incoming arrival reports.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.

REQUIRED SKILLS & EXPERIENCE:

• Understanding of the luxury & quality environment.
• College or Vocational Degree required.
• Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience.
• Regularly required to stand, walk, talk, and hear.

PHYSICAL REQUIREMENTS:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

_______________________________________________________________________________

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.