Overnight Assistant Front Office Manager

Charlestonplace; South Carolina; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated Overnight Assistant Front Office Manager to lead a team in delivering outstanding guest experiences. This role involves supervising front desk operations, ensuring high standards of service, and creating a welcoming environment for guests. With a focus on luxury and quality, the ideal candidate will have a strong background in hotel management and a passion for customer service. Join a dynamic team and make a significant impact in a vibrant hospitality setting where your leadership will shine.

Qualifications

• 3+ years in a luxury hotel environment, including 2 years in management.
• Strong understanding of quality service standards.

Responsibilities

• Supervise front office staff for exceptional guest service.
• Manage staff training, hiring, and performance reviews.
• Coordinate with departments for smooth operations.

Skills

Customer Service

Management

Communication

Problem Solving

Education

College or Vocational Degree

Job description

Overnight Assistant Front Office Manager

Overview

The Overnight Assistant Front Office Manager supervises all front office staff, ensuring efficient, friendly, and high-quality customer service in accordance with hotel standards.

Responsibilities

• Assist in overseeing Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure smooth workflow and exceptional guest service.
• Supervise, interview, hire, and train front office, reservations, and PBX staff; conduct performance reviews.
• Create a welcoming environment; greet guests warmly and personally introduce them to front desk staff.
• Handle luggage, storage, and guest concerns proactively.
• Escort VIP guests to rooms when possible.
• Manage traffic flow and allocate service manpower effectively.
• Maintain cleanliness and organization of lobby, entrance, and related areas.
• Coach staff on performance and conduct; approve breaks and special requests.
• Assign shift duties, assist with opening and closing procedures.
• Ensure staff appearance and grooming meet hotel standards.
• Coordinate with other departments to ensure smooth operations based on arrivals, departures, and occupancy levels.
• Review daily reports and manage emergency procedures as needed.

Requirements

• Understanding of luxury and quality service environments.
• College or vocational degree required.
• At least three years of experience in a four or five-star hotel with 300+ rooms, including two years in management.
• Ability to stand, walk, speak, and listen regularly.