Assistant Front Office Manager

Atrium Hospitality LP; Greenville (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to enhance guest experiences at a premier hotel. This role involves supervising front desk operations, ensuring guest satisfaction, and managing staff to deliver exceptional service. You will engage with guests, resolve inquiries, and contribute to a positive atmosphere that fosters loyalty. Join a team that values service excellence, teamwork, and personal growth, where your contributions will significantly impact the guest experience and the hotel's success. If you are passionate about hospitality and customer service, this opportunity is perfect for you!

Benefits

Career Growth & Learning

Daily Pay option

401k plans with company match

Comprehensive Health Coverage

Paid Time Off/Vacation Holiday

Qualifications

• Prior customer service experience is essential.
• Hospitality industry experience is preferred.

Responsibilities

• Ensure excellent guest experiences by engaging and addressing needs.
• Supervise front desk staff and manage financial goals.

Skills

Customer Service

Organization

Communication

Problem Solving

Education

High School Diploma or equivalent

Tools

Computers and computer systems

Job description

Hotel:

Greenville Embassy Suites

670 Verdae Blvd

Greenville, SC 29607

Position: Assistant Front Office Manager

Employment Type: Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Profile:
Reports To: Front Office Manager
Equipment: Uniform

Primary Purpose:

The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issue room keys, answer questions, and address guest requests as per brand and Atrium standards.

Work Performed:

The Assistant Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner; ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
• Help ensure financial goals of the department are being met through well-managed stock, cost controls, and schedules;
• Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
• Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver, and Concierge Attendant;
• Deputize in the absence of the Front Office Manager;
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications;
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience: Prior customer service experience.

Preferred Prior Experience: Hospitality industry experience preferred.

Required Education: High School Diploma or equivalent.

Preferred Licenses/Certification: Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology: Use computers and computer systems (including hardware and software) to enter data or process information.

Physical: Able to lift a minimum of 50lbs occasionally; able to stand and/or walk for duration of scheduled shift.

Other: Able to read, write, and communicate effectively in English; must be flexible to working days, early mornings, evenings, nights, weekends, and holidays.

Competencies:

• Organization: Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Managing Diversity: Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment.

What’s In It For You?

At Atrium Hospitality, we believe in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, overcome challenges together, and embrace new ideas to improve.

• Career Growth & Learning: 40% of our management hires are internal promotions!
• Get Paid When You Need It: Daily Pay option available.
• Invest in Your Future: 401k plans with company match.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options.
• Paid Time Off/Vacation Holiday: Enjoy exclusive Atrium Traveler discounts to explore new destinations.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy