Assistant Front Office Manager

Hyatt Regency Schaumburg, Chicago; Schaumburg (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Un hôtel de renom recherche un Assistant Manager du Bureau Front pour offrir une expérience client exceptionnelle. En rejoignant notre équipe dynamique, vous serez responsable de former et diriger les services clients tout en assurant un environnement de travail performant. Ce poste offre des avantages tels que des primes, des assurances et des opportunités d'avancement professionnel.

Benefits

Bonus Eligibility

401k

Health/Dental/Vision/Life Insurance

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunities

Qualifications

• Plus de 2 ans d'expérience en gestion dans un hôtel de marque Marriott ou similaire.
• Connaissance des logiciels hôteliers et des applications Microsoft Office requise.
• Compétences exceptionnelles en communication et service client.

Responsibilities

• Former et diriger les services clients de l'hôtel, y compris le bureau et les réservations.
• Assurer une expérience client exceptionnelle en collaborant étroitement avec l'équipe.
• Gérer les opérations quotidiennes et maintenir la satisfaction des invités et des membres de l'équipe.

Skills

Leadership

Communication

Customer Service

Teamwork

Multi-tasking

Education

College degree in hospitality

Tools

Microsoft Office

OnQ

Opera

Slack

Job description

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Assistant Front Office Manager, you will assist in leading our dynamic TEAM providing outstanding customer service and delivering an exceptional experience to every guest at our hotel.

TEAM Benefits:
• Bonus Eligibility
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunities

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

• Previous 2+ years of management/supervisory experience in a Marriott branded hotel or similar hotel environment
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

Source: Hospitality Online