Assistant Front Office Manager

Hyatt Regency; Schaumburg (IL); On-site; USD 56,000 - 71,000; Full time

Job summary

A renowned hospitality brand seeks an Assistant Front Office Manager to lead and inspire a high-performing guest services team. You will be responsible for ensuring top-notch customer service while managing daily front desk operations. This full-time role offers competitive benefits, professional development, and a chance to work in a vibrant, team-oriented environment.

Benefits

Bonus Eligibility

401k

Health/Dental/Vision/Life Insurance

Travel Discounts

Paid Time Off

Qualifications

• 2+ years management experience in a hotel setting.
• Strong knowledge of Microsoft Office and hotel management software.
• Fluency in English; additional language skills are a plus.

Responsibilities

• Oversee daily operations of guest services.
• Train and coach the guest services team.
• Ensure exceptional guest experience and satisfaction.

Skills

Customer Service

Leadership

Communication

Multi-tasking

Education

College degree in hospitality

Tools

Microsoft Office

Hotel-specific software

Job description

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About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Assistant Front Office Manager, you will assist in leading our dynamic TEAM providing outstanding customer service and delivering an exceptional experience to every guest at our hotel.

TEAM Benefits:

• Bonus Eligibility
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunities
  
  

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

• Previous 2+ years of management/supervisory experience in a Marriott branded hotel or similar hotel environment
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays
  
  

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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