Assistant Front Office Manager - PM ($55K)

Crescent Hotels & Resorts; Lombard (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Lombard seeks a charismatic Hotel Manager to oversee Front Office operations and enhance guest experiences. Candidates should have previous hotel management experience and be proficient with LightSpeed. This role emphasizes leadership, guest satisfaction, and effective resource management.

Qualifications

• Minimum of 1-year previous hotel management or supervisory experience in the front office.
• Previous experience in the Marriott brand is helpful but not required.

Responsibilities

• Supervise daily operations of the Front Office and staff.
• Respond to guest requests and concerns to ensure satisfaction.
• Implement company programs and maximize revenues.

Skills

Guest Service

Problem Solving

Leadership

Tools

LightSpeed

Job description

The Westin Chicago Lombard is seeking a charismatic individual to help take us to the next level. Our dream candidate understands the dynamics of this role and how it impacts the overall guest experience at our hotel. If this role resonates with you, we'd love to hear from you.

The ideal candidate will have previous experience with LightSpeed. Prior Marriott brand experience and market experience are helpful but not required. This position requires a minimum of 1-year previous hotel management or supervisory experience in the front office.

Job Overview

Supervise the daily operations of the Front Office, Market, Club Lounge, and IRD staff to maximize revenues and profits while ensuring guest satisfaction.

Essential Job Functions

1. Interview, hire, train, evaluate performance, resolve problems, communicate openly, and recommend discipline or termination when necessary.
2. Respond to guest requests, needs, problems, and concerns; accommodate groups to ensure guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate staff to provide quality service and hospitality.
4. Supervise Guest Service Agents.
5. Remain calm and alert during emergency situations or heavy hotel activity, serving as a role model. Resolve customer issues by researching and determining effective solutions. Make decisions based on experience and judgment, revising approaches as needed. Authorize revenue allowances to resolve problems after exploring other solutions.
6. Comply with attendance rules and be available to work regularly.
7. Perform other related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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