Assistant Front Office Manager

North Point Hospitality; Savannah (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to enhance guest experiences and lead a dynamic team. This role involves overseeing Front Office operations, ensuring top-notch service, and fostering a collaborative environment. With responsibilities ranging from staff training to managing VIP guest processes, you will play a crucial role in maintaining high service standards. Join a vibrant team where your contributions will directly impact guest satisfaction and operational excellence in a professional setting.

Qualifications

• 3-5 years of guest services experience or equivalent.
• High School diploma or equivalent required.

Responsibilities

• Assist in managing all Front Office operations and guest services.
• Monitor team performance and conduct training for staff.
• Oversee VIP guest processes and ensure satisfaction.

Skills

Guest Service Skills

Team Building

Effective Communication

Managerial Courage

Education

High School Diploma or Equivalent

Job description

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The Assistant Front Office Manager is a member of the property Management Team. This role is responsible for assisting in the overall management of Front Office Operations, including coaching the Front Office staff, responding to guest needs, and upholding the Guest Service Principles in all matters.

Essential Functions

1. Assist in managing all Front Office operations, including guest service, registration (check-in/check-out), room inventory, guest service standards, product quality, cost controls, marketing initiatives, systems management, department management, policy enforcement, and meeting facilitation.
2. Monitor and develop team member performance through supervision, counseling, evaluations, and recognition.
3. Recruit, interview, and train team members.
4. Assess service and satisfaction trends, address issues, and implement improvements.
5. Oversee VIP guest processes, including reviewing VIP reservations and ensuring smooth check-in/check-out.
6. Assist with up-selling techniques to promote hotel services and maximize revenue.
7. Ensure team members are knowledgeable about hotel offerings, policies, and local area events.

Supervisory Responsibility

May manage department employees, including performance management and hiring responsibilities.

Work Environment & Physical Demands

Professional environment requiring collaboration with multiple departments, guests, and vendors. Physical demands include vision abilities, talking, hearing, occasional lifting up to 20 pounds, reaching, bending, and standing or walking for 8 hours.

Other Duties

This job description is not exhaustive; duties and responsibilities may change without notice.

Requirements

• High School diploma or equivalent.
• 3-5 years of guest services experience or equivalent.

Core Competencies

• Professionalism, responsiveness, respectfulness, and hospitality skills.

Managerial Competencies

• Managerial courage, proactive needs anticipation, team building, and effective communication.

Equal Opportunity Employer. Applicants will be notified of rights under federal employment laws.