Assistant Front Office Manager

Chartwell Hospitality; Nashville (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead a dynamic team in delivering exceptional guest experiences. In this role, you'll oversee daily operations, manage staff performance, and ensure financial goals are met while fostering a positive work environment. If you have a passion for hospitality and a knack for problem-solving, this could be the perfect opportunity for you to shine and make a significant impact in the hospitality sector. Join a company that values professional development and offers competitive compensation along with enticing benefits.

Benefits

Hotel and Travel Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Supplemental Insurance

Long/Short Term Disability

401-K

Professional Development Opportunities

Competitive Compensation plus incentives

Qualifications

• 2-3 years in a related hotel company position required.
• Excellent English communication skills are essential.

Responsibilities

• Oversee Front Office operations ensuring efficient guest care.
• Manage staff to create a motivated and high-performing team.

Skills

Verbal Communication

Written Communication

Team Leadership

Problem Solving

Cash Handling

Education

Four-Year College Degree

Equivalent Education or Experience

Tools

Microsoft Office

Excel

Cash Register

Job description

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will:

• Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

• Hotel and other Travel discounts
• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Insurance
• Long/Short Term Disability
• 401-K
• Professional Development Opportunities
• Competitive Compensation plus incentives!