Assistant Front Office Manager

Plazahotelelpaso; Santa Fe (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Assistant Front Office Manager to join their dynamic team. This exciting position involves overseeing front office operations, training and supporting staff, and ensuring guest satisfaction aligns with brand standards. The role offers a potential career path leading to higher management positions, providing growth opportunities in a supportive environment. If you are passionate about hospitality and eager to contribute to a team that values excellence and sustainability, this position is perfect for you.

Qualifications

• 1-3 years of hospitality experience, especially in front desk operations.
• Preferred Associate or Bachelor's degree in a related field.

Responsibilities

• Supervise front office operations and staff to ensure guest satisfaction.
• Assist in financial monitoring and compliance with accounting controls.

Skills

Guest Service Management

Team Leadership

Budget Management

Sustainability Practices

Hospitality Operations

Education

Associate Degree

Bachelor's Degree

Job description

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personnel in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
3. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
4. Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
5. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
6. Review, submit for approval, and order capital budget items as required.
7. Review correspondence from guests and incident logs; direct staff according to information obtained.
8. Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
9. Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
10. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
11. Follow sustainability guidelines and practices related to HHM’s EarthView program.
12. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
13. Perform other duties as requested by management.

Position Requirements

1. Associate or Bachelor’s degree preferred.
2. 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

1. Work schedule varies and may include working on holidays and weekends and alternate shifts.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It