Assistant Front Office Manager

Atrium Hospitality; Franklin (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Assistant Front Office Manager, where your passion for customer service will shine. In this dynamic role, you'll create unforgettable guest experiences by leading a dedicated front desk team. Your responsibilities will include managing check-ins and check-outs, resolving guest inquiries, and ensuring financial goals are met. This position offers a vibrant work environment within the hospitality industry, where your contributions will be valued. With competitive pay and exciting perks, this is your opportunity to advance your career in a supportive team atmosphere. Embrace the chance to make a difference in guests' stays and grow your future with us!

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Additional Property-Specific Perks

Qualifications

• Prior customer service experience is essential for this role.
• Hospitality industry experience is preferred but not mandatory.

Responsibilities

• Ensure guests have an excellent hotel stay experience.
• Supervise front desk staff and manage guest inquiries effectively.

Skills

Customer Service

Communication

Organization

Problem Solving

Education

High School Diploma or equivalent

Tools

Computer Systems

Job description

Hotel:

Franklin Embassy Suites 820 Crescent Centre Drive Franklin, TN 37067

Assistant Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Job Pay Range: $22 - $25 (Based on Qualifications)

Profile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Front Office Manager
Equipment: Uniform

Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.

Work Performed:

• Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
• Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;
• Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
• Answer inquiries pertaining to hotel services, registration, shopping, dining and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;
• Deputize in the absence of the Front Office Manager;
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:
Prior customer service experience

Preferred Prior Experience:
Hospitality industry experience preferred

Required Education:
High School Diploma or equivalent

Preferred Licenses/ Certification:
Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift

Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays

Competencies:

Organization
Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Managing Diversity
Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment.

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

Daily Pay – Get paid when you need it
Exclusive Travel Discounts – Save big at Marriott and Hilton properties
401k Plans – Invest in your future
Comprehensive Medical Insurance – Your health matters to us
Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.