Assistant Front Office Manager - Hotel - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to oversee daily operations and ensure exceptional guest service. In this dynamic role, you will supervise a dedicated team, manage budgets, and collaborate with various departments to enhance guest satisfaction. If you thrive in fast-paced environments and possess strong communication and organizational skills, this opportunity is perfect for you. Join a vibrant workplace that values teamwork and offers exciting perks, all while contributing to a fun and energetic atmosphere. Your leadership will play a vital role in delivering outstanding experiences to guests.

Benefits

Comprehensive benefits program

Onsite Wellness Clinic

Generous retirement savings options

Free uniforms

Free parking

Discounted meals

Service and Attendance bonuses

Tuition reimbursement

Advancement opportunity

Discounts on hotels and travel

Qualifications

• 5-7 years experience in high volume hotel management.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Supervise front office staff and manage daily operations.
• Develop and manage the Front Office budget effectively.
• Ensure safety and security for employees and guests.

Skills

Customer Service

Office Management

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking

Education

High School Education

4-Year Degree in Related Field

Job description

Overview

Why We Need Your Talents:

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.

Responsibilities

Where You'll Make an Impact:

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Develop and manage the Front Office budget.
• Ensure the safety and security of employees and customers.
• Work closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection.
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Qualifications

Skills to Help You Succeed:

• Able to read and interpret instructions and directions for guests.
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service, office management, and basic bookkeeping procedures.
• Good organizational, multitasking, and problem-solving skills.
• Strong communication and interpersonal skills.

Must-Haves:

• High School education or equivalent.
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Lifting and carrying up to 50 lbs.
• Pushing/Pulling up to 100 lbs.
• Some bending/kneeling.
• Frequent walking and standing.
• Some sitting.
• Climbing steps.

Perks We Offer You:

• Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents.
• Onsite Wellness Clinic.
• Generous retirement savings options.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Advancement opportunity.
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.