Assistant Front Office Manager

Hilton-DFW-Lakes; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription

Employer matched 401 K plan

Vacation, holiday and sick pay

Free Meals

Free parking

Outstanding team member discounts

Job summary

Hilton-DFW-Lakes in Grapevine, TX is seeking a Front Office Assistant Manager to oversee front desk operations, drive guest satisfaction, and support leadership in delivering Hilton standards.

The role requires at least 1 year as Assistant Front Office Manager, strong communication, and proficiency with hotel management software and MS Office. The position is full-time and on-site with benefits.

Qualifications

• 1 year experience as Assistant Front Office Manager.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to handle guest concerns with professionalism and tact.
• Proficiency with hotel management software and MS Office.

Responsibilities

• Oversee daily front desk operations, including check‑in/out, reservations, and inquiries.
• Supervise front office staff with training, coaching, and feedback.
• Address and resolve guest complaints promptly and effectively.
• Maintain records of guest information, billing, and reservations.
• Collaborate with departments to ensure smooth guest service excellence.
• Monitor and manage front desk supplies and equipment.
• Assist in implementing and maintaining standard operating procedures and service standards.
• Support management in administrative tasks and reporting as needed.

Skills

Communication

Leadership

Guest service

Team management

Problem solving

Flexibility

MS Office

Education

High school diploma or equivalent

Hospitality management training

Tools

Hotel management software

MS Office Suite

Job description

Front Office Assistant Manager

We are seeking a dedicated and professional Front Office Assistant Manager to join our dynamic hospitality team. This role offers an exciting opportunity to lead and support our front desk operations, ensuring an exceptional guest experience while maintaining the highest standards of service and efficiency.

Key Responsibilities:

• Oversee daily front desk operations, including check‑in and check‑out procedures, reservations, and guest inquiries
• Supervise and support front office staff, providing training, coaching, and performance feedback
• Ensure guest satisfaction by addressing and resolving complaints promptly and effectively
• Maintain accurate records of guest information, billing, and reservations
• Collaborate with other departments to ensure smooth operational flow and guest service excellence
• Monitor and manage front desk supplies and equipment to ensure optimal functionality
• Assist in implementing and maintaining standard operating procedures and service standards
• Support management in administrative tasks and reporting as needed

Benefits:

• Medical, dental, vision, prescription and life insurance
• Employer matched 401 K plan
• Vacation, holiday and sick pay
• Free Meals
• Free parking
• Outstanding team member discounts in all Hilton Family of Brands hotels

Requirements

Skills and Qualifications:

• 1 year previous experience as an Assistant Front Office Manager
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to handle guest concerns with professionalism and tact
• Proficiency in hotel management software and MS Office Suite
• High school diploma or equivalent; additional hospitality or management training preferred
• Ability to work flexible hours, including evenings, weekends, and holidays