Assistant Front Office Manager

Loews Hotels & Co; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Loews Miami Beach Hotel in South Beach is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence.

As the face of front desk operations, you'll champion service standards, mentor staff, oversee payroll and scheduling, monitor guest feedback and collaborate with housekeeping to meet guest preferences, while maintaining high standards of professionalism and guest

Qualifications

• Bachelor's degree or equivalent hospitality experience.
• Minimum 2 years guest service experience in hotel hospitality.
• Minimum 1 year in a guest service leadership role.
• Experience with Property Management System (Opera) preferred.
• Knowledge of budgeting, forecasting and financial analysis in a hotel.
• Ability to stand for long periods.

Responsibilities

• Oversee daily operations of Front Office, ensuring smooth service delivery.
• Lead and mentor team to maintain high performance and service standards.
• Manage payroll processes, scheduling, and time-off approvals.
• Monitor guest feedback and implement strategies to boost satisfaction and loyalty.
• Coordinate room allocations with housekeeping to meet guest preferences.
• Deliver training programs to support team growth and excellence.
• Serve as primary contact for internal and external inquiries.
• Maintain financial records and payment processing accuracy.

Skills

Guest Services Leadership

Team Leadership

Communication

Operational Excellence

Payroll Management

Education

Bachelor's Degree or relevant work experience

Tools

Opera PMS

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position.

What We're Looking For:

An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence. As the face of our front desk operations, you'll champion service standards, inspire your team, and create seamless experiences that leave lasting impressions. In this role, you'll balance operational precision with a warm, welcoming approach that makes every guest feel valued.

Veterans and military spouses are encouraged to apply.

Who You Are:

Empathetic Leader: You inspire and motivate your team, fostering a culture of collaboration and positivity Guest-Centric Professional: You anticipate needs and deliver personalized experiences that exceed expectations Clear Communicator: You engage with guests and colleagues with confidence, clarity, and professionalism Solutions-Oriented Thinker: You thrive under pressure, resolving challenges with creativity and sound judgment Organized Multitasker: You manage priorities effectively in a fast-paced environment without compromising quality Veterans and military spouses are encouraged to apply.

What You'll Do:

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences
• Develop and deliver training programs to support team growth and operational excellence
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency
• Respond to emergencies with professionalism, ensuring guest and team safety
• Maintain regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Bachelor's Degree or relevant work experience required
• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Who You'll Supervise:

• Front Desk Team
• Guest Services Team

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.