Assistant Front Office Manager

Hyatt Hotels; Paris (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel is seeking an Assistant Front Office Manager to oversee front office operations, ensuring exceptional guest service and adherence to sustainability standards. This role involves supervising staff, managing budgets, and enhancing guest satisfaction. Ideal candidates will have hospitality experience and a relevant degree.

Qualifications

• 1 to 3 years of hospitality experience, including front desk operations.

Responsibilities

• Assist in overseeing front office operations and supervising personnel.
• Monitor guest satisfaction scores and work towards improvement.
• Assist in developing and monitoring departmental budgets.

Skills

Customer Service

Supervision

Education

Associate's or Bachelor's degree

Job description

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations, including supervising front office personnel in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform according to established brand or hotel standards and HHM core values.
2. Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
3. Monitor guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
4. Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
5. Assist in developing, implementing, and monitoring departmental budgets and forecasts on a daily, weekly, monthly, and annual basis.
6. Review, approve, and order capital budget items as needed.
7. Review guest correspondence and incident logs; direct staff accordingly.
8. Ensure front office supplies and merchandise for the gift shop or market are fully stocked and inventory is maintained.
9. Coordinate with the Sales office to ensure group resumes and rooming lists are accurately inputted and maintained.
10. Monitor guest room occupancy to optimize use and minimize overbooking.
11. Follow sustainability guidelines related to HHM’s EarthView program.
12. Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
13. Perform other duties as assigned by management.

Position Requirements

• Associate's or Bachelor's degree preferred.
• 1 to 3 years of hospitality experience, including front desk operations.

Work Environment and Conditions

• Work schedule varies; may include holidays, weekends, and alternate shifts.
• Requires standing for long periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected class.

To explore other opportunities at this location, click here.