Assistant Front Office Manager

Hersha Hospitality Management; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking an Assistant Front Office Manager for their Boston location. The role involves supervising front office operations, ensuring guest satisfaction, and managing financial operations. Ideal candidates will have a background in hospitality and strong leadership skills.

Qualifications

• 1 to 3 years of hospitality experience, including front desk operations.
• Strong leadership and customer service skills.

Responsibilities

• Assist in overseeing front office operations.
• Monitor guest satisfaction scores.
• Train and support front office associates.

Skills

Supervision

Guest Service

Budget Management

Communication

Education

Associate's or Bachelor's degree

Job description

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations, including supervising front office personnel, to ensure adherence to guest service and sustainability standards.

Potential Career Path

Front Office Manager → Rooms Division Manager → Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach, and support associates, ensuring performance aligns with brand or hotel standards and HHM core values.
2. Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
3. Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
4. Assist in monitoring front office financial operations, ensuring compliance with accounting controls and procedures.
5. Assist in developing, implementing, and monitoring budgets and forecasts on a daily, weekly, monthly, and annual basis.
6. Review, approve, and order capital budget items as needed.
7. Address guest correspondence and incident logs; direct staff accordingly.
8. Ensure front office supplies and merchandise are well-stocked and inventory is maintained.
9. Coordinate with the Sales office to manage group resumes and rooming lists.
10. Monitor guest room occupancy to optimize usage and minimize overbooking.
11. Follow sustainability practices related to HHM’s EarthView program.
12. Practice safe work habits, wear protective equipment, and adhere to MSDS and OSHA standards.
13. Perform other duties as assigned by management.

Position Requirements

• Associate's or Bachelor's degree preferred.
• 1 to 3 years of hospitality experience, including front desk operations.

Work Environment and Context

• Work hours vary and may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, and crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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