Assistant Front Office Manager

Omni Houston Hotel; Providence (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality organization is seeking an Assistant Front Office Manager to oversee guest experiences and manage Front Office operations. The ideal candidate will have previous luxury hotel experience and a passion for providing exceptional service. Responsibilities include training staff, managing guest communication, and maintaining operational standards. This role requires flexibility in scheduling as well as strong organizational and multitasking abilities, making it essential for maintaining a high level of guest satisfaction.

Qualifications

• Previous luxury hotel experience is required.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.

Responsibilities

• Handle training with associates to ensure Omni Standards.
• Communicate with all department managers and handle guest complaints.
• Complete weekly supply inventories and rate discrepancy reports.

Skills

Customer service orientation

Multitasking

Detail orientation

Organizational skills

Education

Four year college degree in hospitality

Tools

Property Management Systems

Microsoft Office Software

Job description

The Assistant Front Office Manager will be responsible for working closely with the Front Office Manager to oversee all areas of operation relating to the guest experience; all aspects of the Omni Select Guest Program; all systems and control aspects of the Front Office; and the development of all Front Office associates. Must be able to work a flexible schedule including weekends, holidays and overnights.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening / morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block / assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [emailprotected] .

Create a job alert for this search