Assistant Front Office Manager - Hotel Commonwealth

C. Baldwin Hotel; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel is seeking an Assistant Front Office Manager to oversee guest services and ensure high satisfaction levels. This role involves managing daily operations, supervising staff, and maintaining hotel records. Ideal candidates will have experience in front office roles and strong customer service skills.

Benefits

Hotel & restaurant discounts nationwide

Medical, vision, dental insurance

Complimentary shift meals and perks program

Qualifications

• Minimum two years as a front desk supervisor or four years in hotel front office roles.
• Knowledge of front office procedures and hotel policies.
• Fluent in English, both written and verbal.

Responsibilities

• Greet guests and complete check-in procedures.
• Manage guest departures and ensure accurate billing.
• Address guest complaints promptly and professionally.

Skills

Customer Service

Organizational Skills

Attention to Detail

Education

High School diploma or equivalent

Job description

Assistant Front Office Manager - Hotel Commonwealth

Join us for the Assistant Front Office Manager - Hotel Commonwealth role at C. Baldwin Hotel.

Job Overview

Respond professionally and courteously to arriving, departing, and in-house guests by providing accurate information and services. Supervise daily Guest Services operations, promote a safe environment, and ensure high guest satisfaction and financial success. Open schedule availability required, including PM shifts and weekends.

Responsibilities

• Greet guests and complete check-in procedures to ensure satisfaction and room requests are met.
• Manage guest departures and ensure accurate billing and guest satisfaction.
• Handle cash transactions accurately and maintain hotel records.
• Answer inquiries, accept reservations, and promote hotel services to increase occupancy and revenue.
• Maintain good guest relations, stay informed about hotel and area events.
• Operate PBX, assist with guest requests, and coordinate transportation services.
• Order supplies, manage inventory, and control expenses.
• Address guest complaints promptly and professionally.
• Implement emergency procedures and participate in safety meetings.
• Schedule staff, manage call-offs, and communicate hotel activities effectively.
• Ensure all staff are trained on systems and procedures, motivate the team, and support departmental performance.

Qualifications

• High School diploma or equivalent.
• Minimum two years as a front desk supervisor or four years in hotel front office roles.
• Knowledge of front office procedures, guest services, and hotel policies.
• Strong organizational skills, attention to detail, and customer service skills.
• Fluent in English, both written and verbal.

Physical Demands & Environment

Primarily indoor work with prolonged standing, bending, and reaching. Ability to operate computer, calculator, and phone. Reasonable accommodations available for disabilities.

Benefits

• Hotel & restaurant discounts nationwide.
• Medical, vision, dental insurance.
• Urban location with public transportation access.
• Complimentary shift meals and perks program.