Front Office Manager

D.c.-Global-Talent-Inc.; Big Sky (MT); On-site; USD 100,000 - 105,000; Full time

Job summary

Front Office Manager at D.c.-Global-Talent-Inc. is sought for a luxury resort in Montana to lead daily operations for Front Office and Guest Services, coaching staff, and stepping into Front Desk duties at peak times.

You will drive guest satisfaction, oversee service delivery, and partner with other departments to maintain seamless experiences across lobby touchpoints. The role requires 2+ years in guest services in luxury settings, proficiency in Opera PMS and Microsoft Office, and a track

Qualifications

• 2+ years in a guest services department at a luxury or boutique hotel.
• Proficiency in hospitality revenue management, guest services, and team development.
• Previous guest service and reservations experience preferred.
• Strong leadership and interpersonal communication skills.
• Proficient in Microsoft Office and Opera PMS.

Responsibilities

• Daily operations — manage Front Office/Guest Services operations to consistently meet quality standards and guest expectations.
• Service recovery — handle complaints, disputes, and guest concerns; support tracking and resolution of service issues.
• Emergency preparedness — understand and execute emergency response plans (fire, medical, security incidents, etc.).
• Guest engagement — proactively gather guest feedback on product and service quality; review satisfaction results with the team.
• Team development — coach and provide feedback to Front Office staff; support interviewing and hiring.
• Cross-departmental coordination — maintain strong working relationships across departments to resolve operational issues quickly.
• Hands-on coverage — perform Front Desk duties directly during high-demand periods.

Skills

Guest services experience

Hospitality revenue management

Team development

Leadership and interpersonal skills

Microsoft Office

Opera PMS

Job description

Front Office Manager

Luxury Resort | Montana, USA

Compensation

• Base Salary: $100,000 – $105,000 / year


• Housing Allowance: $1,000 / month


• Relocation Assistance: $3,000

Role Overview

Leads daily operations, training, and reporting for Front Office and Guest Services, ensuring the highest levels of hospitality and service across every guest touchpoint in the lobby. Acts as a hands-on leader — coaching the team, resolving service issues, and stepping into Front Desk duties during peak demand.

Key Deliverables

• Daily operations — manage Front Office/Guest Services operations to consistently meet quality standards and guest expectations


• Service recovery — handle complaints, disputes, and guest concerns; support tracking and resolution of service issues


• Emergency preparedness — understand and execute emergency response plans (fire, medical, security incidents, etc.)


• Guest engagement — proactively gather guest feedback on product and service quality; review satisfaction results with the team


• Team development — coach and provide feedback to Front Office staff; support interviewing and hiring


• Cross-departmental coordination — maintain strong working relationships across departments to resolve operational issues quickly


• Hands-on coverage — perform Front Desk duties directly during high-demand periods

Required Qualifications

• 2+ years in a guest services department at a luxury or boutique hotel


• Proficiency in hospitality revenue management, guest services, and team development


• Previous guest service and reservations experience preferred


• Strong leadership and interpersonal communication skills


• Proficient in Microsoft Office and Opera PMS

Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, PTO, and travel benefits) shared upon progression.