Assistant Front Office Manager

Montage Hotels & Resorts; Newport Beach (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

Montage International in Newport Beach, CA seeks an Assistant Front Office Manager to lead the Front Office team, ensure guest satisfaction, and coordinate VIP services. You will brief staff on arrivals, group activities, and community relations to enhance guest experiences.

The role requires 2–3 years of luxury-hotel leadership, strong organizational skills, and proficiency with MS Office. Weekend/night/holiday flexibility is expected to meet business needs.

Qualifications

• College degree preferred.
• 2–3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.

Responsibilities

• Effectively leading and managing the Front Office team.
• Guaranteeing that staff is adequately briefed on arrivals, VIPs and daily group activities.
• Creating and maintaining positive rapport with local community leaders and vendors.
• Staying informed of community offerings to guarantee an exceptional guest experience.
• Ensuring excellent customer service is provided to guests throughout their stay.
• Selecting, training, and scheduling front desk associates.
• Maintaining new procedures for Guest Relations operations to improve processes and communication.
• Ordering supplies and maintaining inventory levels.
• Developing front desk associates to ensure standards are met consistently.
• Performing additional duties as assigned based on business needs.

Skills

Leadership

Guest service

Time management

Organizational skills

Communication skills

Education

College degree preferred

Tools

MS Office

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Essential Functions

Job duties include; although are not limited to:

• Effectively leading and managing the Front Office team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling front desk Associates
• Maintaining new procedures for Guest Relations operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

Qualifications

• College degree preferred
• 2 to 3 years leadership experience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

The pay scale* for the Assistant Front Office Manager role is $70,304-72,000.00

• The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.