Assistant Front Office Manager

Four Seasons Hotels Ltd; Baltimore (MD); On-site; USD 60,000 - 64,000; Full time

Job summary

An established industry player seeks an Assistant Front Office Manager to oversee guest services and enhance customer satisfaction. This role involves managing Front Desk and Concierge operations, ensuring exceptional guest experiences through personal touches and adherence to company policies. Join a team dedicated to creating memorable moments for guests in a luxurious urban retreat, where your contributions will be valued and recognized. If you're passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Excellent Training & Development

Complimentary Accommodation at other Four Seasons Hotels & Resorts

Complimentary Dry Cleaning for Employee’s Uniforms

Complimentary Employee Meals

401(k) Retirement Plans

Responsibilities

• Oversees Front Desk and Concierge operations when senior managers are unavailable.
• Welcomes and registers hotel guests, explaining accommodations and payment methods.
• Responds to guest requests, adding personal recommendations for maximum satisfaction.

Job description

Assistant Front Office Manager page is loaded

Assistant Front Office Manager

Apply locations Baltimore time type Full time posted on Posted Yesterday job requisition id REQ10341226

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

Responsibilities:

Oversees the Front Desk and Concierge operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Some Benefits Four Seasons Hotel Baltimore employees enjoy:

• Salary Range: USD $60,000-$64,000 Annual
• Excellent Training & Development
• Complimentary Accommodation at other Four Seasons Hotels & Resorts
• Complimentary Dry Cleaning for Employee’s Uniforms
• Complimentary Employee Meals
• 401(k) Retirement Plans

Miscellaneous:

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.