Assistant Front Office Manager

Accor Hotels; Washington (District of Columbia); On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to lead a dynamic team in providing exceptional guest service. This role offers the opportunity to oversee daily operations, coach staff, and ensure a positive service culture that aligns with the brand's vision. With a commitment to employee growth and development, this position allows you to make a significant impact on guest experiences while enjoying competitive pay and comprehensive benefits. If you have a passion for luxury service and a desire to grow in a fast-paced environment, this opportunity is perfect for you.

Benefits

Competitive Salary

Paid Time Off

Medical, Dental and Vision Insurance

401K

Employee benefit card for discounts

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Minimum of 2 years in Guest Service/Front Desk management, preferably in luxury hotels.
• Strong communication and problem-solving skills essential for leading the team.

Responsibilities

• Oversee daily operations of the Front Office and manage the team during shifts.
• Coach and lead Guest Service team to enhance service culture and guest satisfaction.

Skills

Guest Service

Luxury Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Leadership

Empathy

Positive Attitude

Tools

Opera Property Management System

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Assistant Front Office Manager

What’s in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Pay range: $55,000 - $65,000 per annum

What you will be doing:

• Oversee the daily operations and management of the Front Office and the team during your assigned shift.
• Coach, lead, guide and direct the Guest Service team to include Front Desk Agents, Bellpersons, Doormen, Concierge and Royal Service Agents.
• Provide managerial support to other Rooms Division Leaders in daily operational duties.
• Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.
• Ensure appropriate staffing levels of the Front Office team and make changes where necessary to meet forecasted business volumes.
• Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.
• Assist in creating schedules based on business demand and forecasts.
• Maintain employee morale and create programs to reward and maintain engagement in your team.
• Recruit, train, provide feedback, and coach the Guest Service team whenever necessary.
• Promote and lead a service-driven, results-driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.
• Provide support both on the floor and in assisting with office duties, paperwork and attending interdepartmental meetings.

Qualifications

Qualifications

Your experience and skills include:

• A passion for everything Guest Service and luxury customer service.
• Minimum of 2 years of previous Guest Service/Front Desk management experience in a luxury hotel setting preferred.
• Knowledge of Opera Property Management System is an asset.
• Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Guest Service team effectively.
• An ability to work under pressure while maintaining a sense of poise and professionalism.
• A can-do, positive attitude that enables, empowers and inspires others.
• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
• A desire to learn and grow in a fast-paced, challenging, exciting environment.

Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.