Assistant Front Office Manager

The Fairmont Hotel; Washington (District of Columbia); On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to oversee daily operations and lead a dynamic Front Office team. This role is pivotal in ensuring a luxury guest experience, where your leadership will foster a culture of service excellence. With opportunities for personal growth and a commitment to corporate social responsibility, you'll thrive in a supportive environment that values your contributions. If you are passionate about guest service and have a desire to inspire others, this is the perfect opportunity for you.

Benefits

Competitive Salary

Paid Time Off

Medical, Dental and Vision Insurance

401K

Employee benefit card with discounts

Learning programs

Opportunities for talent development

Qualifications

• 2+ years of Guest Service/Front Desk management experience in a luxury hotel.
• Strong communication and organizational skills essential for success.

Responsibilities

• Oversee daily operations and manage the Front Office team during your shift.
• Coach and lead the Guest Service team to enhance guest satisfaction.

Skills

Guest Service

Luxury Customer Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Ability to Work Under Pressure

Tools

Opera Property Management System

Windows (Word, Excel, PowerPoint)

Job description

Company Description

Why work for Accor?

We are more than a worldwide leader in hospitality. We welcome you as you are, offering a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can shape the future of hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Assistant Front Office Manager

What's in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the globe
• Make a difference through our Corporate Social Responsibility activities

Pay range: $55,000 - $65,000 per annum

What you will be doing:

• Oversee daily operations and manage the Front Office team during your shift
• Coach, lead, and guide the Guest Service team, including Front Desk Agents, Bellpersons, Doormen, Concierge, and Royal Service Agents
• Provide managerial support to other Rooms Division Leaders
• Maintain a friendly, engaging service culture aligned with the Brand's Vision and Mission
• Ensure appropriate staffing levels and adjust as needed based on business volumes
• Manage loyalty and guest recognition programs, including the ALL Upsell programs
• Create schedules based on demand and forecasts
• Maintain employee morale and develop engagement programs
• Recruit, train, and coach team members
• Promote a results-driven, service-oriented environment with effective SOPs to enhance guest satisfaction
• Support on the floor and handle office duties, paperwork, and interdepartmental meetings

Qualifications

Your experience and skills include:

• A passion for guest service and luxury customer experience
• Minimum of 2 years of Guest Service/Front Desk management experience in a luxury hotel preferred
• Knowledge of Opera Property Management System is an asset
• Excellent communication, organizational, and problem-solving skills
• Ability to work under pressure with professionalism
• Positive attitude that empowers and inspires others
• Engaging with guests with empathy and genuine care
• Desire to learn and thrive in a fast-paced environment

Computer proficiency in Windows (Word, Excel, PowerPoint)

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company aiming to attract, recruit, and promote diverse talent.