Assistant Front Office Manager

Four Seasons; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Room nights

Employee meals

Dry cleaning

Parking

Transit discounts

Job summary

Four Seasons Hotel Austin seeks an Assistant Front Office Manager to lead the Front Desk team, support Guest Services and Front Drive, and ensure a seamless guest journey from booking to departure. The role emphasizes staff training and a proactive approach to guest needs.

The ideal candidate will have hospitality industry experience, strong communication, and the ability to foster teamwork in a dynamic luxury environment.

Qualifications

• High attention to detail and custom service skills.
• Previous hospitality experience in Rooms Division recommended.
• US work authorization is required.

Responsibilities

• Oversee the Front Desk team and assist with Guest Services and Front Drive teams to ensure a smooth guest experience from booking to departure.
• Ensure staff are trained, motivated and supervised as the first impression of the hotel.

Skills

Attention to detail

Customer service

Team leadership

Communication skills

US work authorization

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

About The Role

Four Seasons Hotel Austin is seeking an Assistant Front Office Manager to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What You Will Do

Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Assistant Front Office Manager reports to the Front Office Manager and is a central part of the Front Office Team. This position primarily oversees the Front Desk team, but will also assist with managing the Guest Services and Front Drive teams. The primary objective is to ensure our guests have a smooth and pleasant experience from booking through departure. The Hotel Assistant Front Office Manager ensures that staff are highly trained, motivated and supervised. As the first impression of the Hotel, this high-profile department carries a special responsibility. We are looking for an individual who anticipates, customizes, and services guest’s needs before being asked.

What You Bring

• High attention to detail and custom service skills
• Previous experience of 2 years required in the Hospitality Industry and Rooms Division, preferably with at least one year in supervisory role and Front Desk knowledge.
• Strong business acumen, work ethic and communication skills.
• Ability to develop and grow employees into Supervisory and Management positions.
• US work authorization is required.

What We Offer

COMPLIMENTARY

• FREE Medical, Dental and Vision Insurance after 30 days!!!
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership

Additional

• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our managers to be flexible in working mornings, evenings, weekends, and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.

Four Seasons is an Equal Opportunity, Affidiviate Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal