Front Desk Supervisor — Lead Guest Experience & Team

Emery Hotel, Autograph Collection; Minneapolis (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc Service

Job summary

Emery Hotel, Autograph Collection in Minneapolis seeks a Front Desk Supervisor to lead the desk team and ensure exceptional guest service. You will manage check-in/check-out, address inquiries, and coordinate with other departments to elevate guest experiences.

Ideal candidates bring front desk experience, cash handling skills, and strong communication. A flexible schedule including nights and weekends is required for this role at our luxury boutique hotel.

Qualifications

• Prior cash handling experience required.
• High School graduate or GED.
• Ability to communicate effectively with the public and team members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Front desk experience

Computer skills

English fluency

Communication

Education

High School Diploma or GED

Job description

Emery Hotel, Autograph Collection in Minneapolis seeks a Front Desk Supervisor to lead the desk team and ensure exceptional guest service. You will manage check-in/check-out, address inquiries, and coordinate with other departments to elevate guest experiences.

Ideal candidates bring front desk experience, cash handling skills, and strong communication. A flexible schedule including nights and weekends is required for this role at our luxury boutique hotel.