Assistant Food and Beverage Manager - Hilton Chicago

Hilton; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Food and Beverage Manager to enhance guest experiences at their vibrant hotel outlets. This role involves overseeing daily operations, ensuring quality service and food presentation, and developing team members. You will play a key role in fostering a positive environment while adhering to health and safety standards. Join a company that prioritizes mental and physical wellbeing, offering a range of benefits including complimentary meals, medical coverage, and a robust 401K plan. This is an exciting opportunity to contribute to a leading name in hospitality and grow your career in a supportive environment.

Benefits

Complimentary Meals

Access to DailyPay

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Discounted Travel Program

Parental Leave

Debt-Free Education

401K Plan

Employee Stock Purchase Program

Qualifications

• Strong guest service skills and ability to manage food and beverage operations.
• Experience in team development and compliance with health standards.

Responsibilities

• Assist in managing food and beverage operations to ensure guest satisfaction.
• Monitor service quality and team member performance for improvements.

Skills

Guest Service

Food and Beverage Quality

Inventory Management

Team Development

Health and Safety Compliance

Customer Focus

Adaptability

Education

High School Diploma

Degree in Hospitality Management

Job description

An Assistant Food and Beverage Manager is responsible for assisting in the daily management of activities and services of all hotel food and beverage outlets (restaurants, lounges, coffee shops, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standard:

1. Assist in the management of all Food and Beverage outlet operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation.
2. Ensure consistency in food quality and presentation and monitor cost and portion controls.
3. Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
4. Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns.
5. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
6. Ensure compliance with health, safety, sanitation and alcohol awareness standards.
7. Assist in recruiting, interviewing and training team members.

Pay Rate

The hourly rate range is $25.00 to $27.00 and is based on applicable and specialized experience and location.

Benefits & Perks

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Complimentary Meals in the Team Member Restaurant.
• Access to pay when you need it through DailyPay.
• Medical Insurance Coverage – for you and your family.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications.
• 401K plan and company match to help save for your retirement.
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality.
• Productivity.
• Dependability.
• Customer Focus.
• Adaptability.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision