Food & Beverage Supervisor

Detroit Foundation Hotel; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a unique hotel that values creativity and community. As a Food & Beverage Supervisor, you will lead a passionate team in delivering exceptional dining experiences. This role involves managing operations, ensuring guest satisfaction, and fostering a collaborative environment. With a focus on local partnerships and authentic service, you will play a key role in enhancing the hotel's reputation. If you thrive in a fast-paced setting and are committed to excellence, this is the perfect opportunity to showcase your skills and make a meaningful impact.

Qualifications

• 2 years of food and beverage supervisor experience required.
• Must possess excellent knowledge of food and beverage operations.
• Ability to develop and supervise team members.

Responsibilities

• Control and coordinate multiple tasks in a fast-paced environment.
• Provide excellent guest service and handle complaints professionally.
• Assist with associate payroll and scheduling.

Skills

Food and Beverage Knowledge

Excellent Communication Skills

Leadership Qualities

Problem Solving

Multi-tasking

Education

High School Diploma

Food Handlers Certification

TN ABC License

Job description

Reports to: Director of Food & Beverage Operations, position is non-exempt

WHO WE ARE

Hotels done differently. It is not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.

The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmer s and other edible sundry purveyors to deliver and authentic Detroit experience.

Detroit Foundation is owned and managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

WHO YOU ARE

You are excited and passionate about being a leader in the three-ring circus that is a restaurant. You pride yourself in controlling chaos; and are adept at making each guest in your restaurant feel like they are the only person in the room. While your mission is to provide an unmatched experience for your guests, you value the work and feedback of your associates as well. You enjoy and excel in the fast-paced and often high-pressure environment to execute what is needed in exceeding our guest’s expectations and demonstrating the Aparium difference. You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration.

You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor.

Aparium Hotel Group is looking for an experienced Food & Beverage Supervisor to join our Food & Beverage team at the Detroit Foundation Hotel. Our working environment is fast-paced, supportive, and progressive; we consider each new day an opportunity to improve on the accomplishments of yesterday. Key characteristics in all associates are an inquisitive nature, ability to problem solve on the fly, and the desire for inspired work, regardless of the task. If this sounds like you, we encourage you to apply.

Job Requirements:

• Must possess excellent knowledge of all food and beverage and desire to grow in the field
• Be familiar with the wine list, wine and beverage service and stemware used
• Be familiar with the menus, including preparation, ingredients and description
• Presents menus and explanations for all menu items as well as specials of the day
• Utilizes the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings
• Assists with reservation management, host station and seating of guest
• Confident with guest communication, table touches and guest complaints and satisfaction
• Assists with associate payroll and scheduling, including but not limited to: closing shift reports, tip reporting, server close out side works and daily dining room walk throughs
• Must possess ability to coordinate with multiple tasks
• Must possess ability to develop and supervise team members
• Excellent communications skills both written/verbal
• Problem solver and must present strong leadership qualities at all times
• Requires high levels of interaction with all members of team. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions
• Highly organized and has the ability to meet deadlines with the ability to maintain a positive and professional demeanor at all times
• Handles confidential situations in a professional manner
• Understands guests service needs and exceeds guests’ expectations
• Maintains complete knowledge of and comply with all hotel and departmental policies/service procedures/standards
• All other responsibilities assigned by management

Additional Requirements:

• Excellent reading, writing and oral proficiency of the English language
• 2 years of food and beverage supervisor experience
• Thorough understanding of excellent service, labor control, maintenance, merchandising and accounting
• Outstanding verbal and multi-tasking skills
• Excellent knowledge of food, wine and cocktails
• MUST have TN ABC License and Food Handlers Certification and/or the ability to obtain license with 60 days of hire

Teamwork:

• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
• Partake in a positive work ethic and surrounding environment

WORK ENVIRONMENT

PHYSICAL DEMAND
Positions

• Continuous standing and walking
• Negotiating wet tile floor and steps
• Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins

Forces

• Trays weigh 30lb.
• Carts: 250 lbs. (12-20 lbs. of push/pull force required)
• Hot box: 20 lbs.

Repetitions

• Standing and walking is continuous for 4-5 hours at a time, including stairs
• Lifting and carrying 30 lb. tray, crate or box is occasional
• Negotiating varied floor surfaces is continuous
• Carrying over shoulder is occasional
• Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
• Pushing Room Service cart is continuous
• Lifting and carrying hot boxes is continuous
• Rolling and/or carrying Banquet tables is continuous
• Carrying stackable banquet chairs by loading the cart is continuous

Sensory

• Excellent sight and balance needed for negotiating varied floor surfaces
• Handling lighted candles, and handling hot fluids (coffee and tea)
• Excellent speech and hearing to interact with guests
• Excellent sight for completion of paper work
• Must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.