Assistant Financial Center Manager

Spencer Savings Bank; Saddle Brook (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Financial Center Manager to lead a dynamic team in delivering exceptional customer service. This role emphasizes operational excellence, team cohesion, and effective communication. You will oversee daily operations, manage staff performance, and ensure compliance with banking standards. If you are passionate about customer advocacy and have a knack for relationship-building, this opportunity offers a chance to make a significant impact in a supportive environment. Join a forward-thinking organization that values your contributions and fosters professional growth.

Qualifications

• 2-5 years of retail banking experience required.
• Supervisory experience preferred.

Responsibilities

• Manage operations of the teller line and supervise Financial Center Service Reps.
• Assist in branch management and ensure compliance with operational standards.
• Coach and develop staff while promoting a positive work environment.

Skills

Interpersonal Skills

Analytical Skills

Customer Service Skills

Organizational Skills

Microsoft Office Proficiency

Education

High School Diploma or GED

Job description

Job Description

BASIC FUNCTION

The Assistant Financial Center Manager provides exceptional customer service while attending to customers' needs. The AFCM creates and fosters a cohesive team and promotes a positive work environment while overseeing the Financial Center Service Reps who perform both routine financial transactions and customer service functions. May cover multiple branches within the region. Assists tellers with more complex tasks and schedules the workflow.

Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement, and communication to the Financial Center Service Reps. Responsible for performing audit functions, participating in daily branch opening and closing procedures, and performing operational tasks, coaching, and performance management.

In the absence of, or assisting the Financial Center Manager, responsible for overall branch management including operations, sales management, and productivity.

MAJOR RESPONSIBILITIES

• Manage and execute the operations of the teller line
• Act as the second in charge in the branch and as the acting manager in the absence of the Financial Center Manager
• Ensure all FCSRs are proficient with operations and compliance related to their roles
• Coordinate daily, weekly, and monthly teller line workflow scheduling
• Operate a teller drawer and/or fill in on the platform as needed
• Ensure all FCSRs actively participate in the internal sales process daily to meet referral and sales expectations
• Assist the Financial Center Manager with the accurate completion of the branch's monthly self-audit program
• Observe, coach, and develop FCSRs continually
• Recommend and implement performance management processes for FCSRs as needed
• Travel and work at other branches as required
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

• Supervise Financial Center Service Reps

SKILLS

• Excellent interpersonal skills, including listening, written, and verbal communication
• Ability to work courteously and professionally with a variety of personalities
• Strong math and analytical skills
• Understanding and adherence to safety and security practices
• Relationship-building skills
• Ability to build relationships through consultative conversations, identify customer needs, and translate those into sales opportunities
• Customer service and advocacy skills
• Organizational and time management skills
• Proficiency in PC skills and ability to quickly learn other computer programs, including Microsoft Office
• Ability to evaluate staff performance effectively
• Ability to coach, develop, and manage staff performance

Education

• High School diploma or GED required

Experience

• 2-5 years of retail banking experience required
• Supervisory experience preferred