Assistant Financial Center Manager

AmeriCU; Chicago (IL); On-site; USD 60,000 - 68,000; Full time

Job summary

An established industry player seeks an Assistant Financial Center Manager to lead a dynamic team in providing exceptional financial services. This role emphasizes leadership, sales management, and customer service, ensuring that team members meet their goals while fostering a supportive environment. With a commitment to community service and employee growth, this position offers a chance to make a meaningful impact. Join a company recognized for its dedication to its members and employees, and enjoy competitive benefits while advancing your career in the financial sector.

Benefits

401(k) Matching

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Life Insurance

Enhanced Short Term Disability

Employee Appreciation Events

Health Savings Account Contribution

Paid Holidays

Medical, Dental, and Vision Plans

Qualifications

• Experience in financial services and managing teams.
• Strong understanding of credit union products and services.

Responsibilities

• Lead and direct staff to meet sales and service goals.
• Manage daily operations and ensure compliance with policies.
• Develop member engagement strategies through community events.

Skills

Leadership

Sales Management

Customer Service

Financial Analysis

Education

Bachelor's Degree in Finance or Business

Relevant Certifications

Tools

CRM Software

Financial Software

Job description

Position:Assistant Financial Center Manager

Location: 1916 Black River Blvd

Rome, NY

Job Id:2525

# of Openings:1

Assistant Financial Center Manager
Location: 1916 Black River Blvd. Rome, NY 13440

$60,405 year to $67,639/year actual rate will depend on experience

Position is incentive eligible!
Position Type: Full Time, Exempt

Who Are We?

AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70!

$60,405 year to $67,639/year actual rate will depend on experience Position is incentive eligible!
Position Type: Full Time, Exempt
Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70!
About the Assistant Financial Center Manager position:
Consistent with the credit union mission of providing our members the right financial services to live life, dream big and achieve financial success, the Assistant Financial Center Manager willprimarily be responsible for:

• In the absence of the FCM, assume responsibility of leading and directing staff to meet and/or exceed sales and service goals as outlined in the annual financial plan, including all other goals/referrals assigned to the Financial Center to support the AmeriCU Strategic Plan.
• Assist the Financial Center Manager to lead, direct and supervise all daily Financial Center sales operations and staff within established policies and guidelines that support and further the goals of the credit union and the Strategic Plan.
• Build and maintain efficient and accurate day-to-day operations, professional member service, sales, and member relationship-building activities.
• Act as a role model for the MVP culture by creating and maintaining an excellent environment for both staff and members.

Assistant Financial Center Manager Roles and Responsibilities:

• Partner with Manager in developing a team of highly motivated, results-oriented employees through effective leadership practices; ensure adequate staffing levels to maintain efficient team performance.
• Serves as a subject matter expert for all credit union products, services and procedures.
• Manages the day to day administrative and operational aspects of the financial center by delegating work, assisting with complex transactions and sensitive member issues, problem solving; serves as a resource to answer questions, and explain policies and procedures.
• Works with credit union partners and vendors to ensure expenses are in accordance with budget under direction of Financial Center Manager or Assistant Vice President
• Provides a consultative sales approach to meet our members financial needs by effectively interpreting credit bureau reports, proactively identifying opportunities to cross-sell and up sell beneficial products and services to include secured and unsecured loans, credit cards and real estate loans.
• Exceeds personal and/or Financial Center sales and service goals, as assigned, with a high degree of accuracy on both loan and membership documentation.
• Develops a strong partnership with line of business partners for the purpose of focusing on member acquisition and deepening the relationship of current members.
• Deliver effective member engagement strategies through community events, sponsorships, and financial literacy training to support AmeriCU’s Vision
• Assist in resolving staff conflicts and employee issues to maintain an MVP 1-Team work environment.
• Achieve staff results by communicating performance expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees.
• Assist in recruiting, interviewing, and selecting high caliber employment candidates to expedite the hiring process.
• Ensure compliance with HR, operational, risk, security and audit procedures and policies.
• Monitor and identify personal and professional development needs. Maintain personal capabilities consistent with the organization’s management philosophy and values through special project assignments, workshops, and management development classes and/or seminars.

Come grow with us!

Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:

Competitive rates on our Medical, Dental and Vision plans

Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans

Paid Holidays

Paid Time off

Employee Appreciation Events

401(k) Matching after 1 year of employment

Employee Assistance Program

Tuition Reimbursement for Full-time employees after 1 year of employment

Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees

Enhanced Short Term Disability – at no cost to you!