Assistant Facility Manager

JLL; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Assistant Facilities Manager at JLL in San Francisco oversees the maintenance management system, coordinates work orders, and supports the Facility Management team. You will ensure timely completion of tasks, communicate service expectations, and manage relationships with technicians and vendors to deliver high-quality facilities support.

Responsibilities include administering Corrigo CMMS, generating reports in Excel, tracking KPIs, and minimizing service disruption in a distributed retail

Qualifications

• 3-4+ years’ experience in facilities management or FM
• Superior customer service skills and a strong orientation to deliver JLL customer experience
• Proficient in MS Office; strong written, verbal and people skills
• Excel proficiency and ability to customize administrative reports

Responsibilities

• Plan, schedule, coordinate and assign maintenance activities for a team
• Communicate KPI and SLA requirements to identify service delivery improvements
• Oversee daily work order review and follow-up to ensure service delivery
• Coordinate with technicians, vendors and third-party providers to minimize disruption
• Administer Corrigo CMMS, ensure system integrity and proper configuration
• Mitigate operational risk and support account team with CMMS insights

Skills

Customer service

MS Office

Verbal & written communication

People skills

Education

Undergraduate degree preferred

Tools

Corrigo CMMS

Excel reporting

Job description

What This Job Involves

The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio. Primary duties will include working with the Facility Management team to handle routine facility related operations, includingcreating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

What is your day to day?

• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
• Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Ensure appropriate and prompt follow up with customers, technicians, and vendors
• Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo
• Manage operations to mitigate operational risk
• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives

Required

Desired experience and technical skills

• 3-4+ years’ experience with facilities management and managing CMMS/Work Order applications
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Proficient in MS Office, and possess strong written, verbal and people skills
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

Preferred

• Ability to multitask and work without direct supervision
• Ability to plan and manage work under time constraints
• Undergraduate degree preferred, or equivalent experience