Assistant Manager, Facilities (AFM)

JLL; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

JLL is seeking an Assistant Facilities Manager to deliver exceptional facility operations at a premier New York location. In this role, you will manage site operations, oversee vendor relationships, and support strategic initiatives that enhance the workplace experience.

This position offers the opportunity to lead a dynamic team, drive operational excellence, and build strong client partnerships in a fast-paced, collaborative environment.

Qualifications

• Minimum 2 years of supervisory experience in facilities management or related field.
• Proficiency with enterprise workplace management systems and digital ticketing platforms.
• Strong analytical, organizational, and presentation skills.
• Experience using information technology tools to analyze data.
• Experience managing vendor relationships and ensuring contract compliance.

Responsibilities

• Manage site operations per policies, procedures, and contract requirements.
• Oversee vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, HVAC, and critical systems maintenance.
• Track and audit work orders in the CMMS to ensure vendor compliance with SLAs.
• Develop and maintain strong client relationships while meeting key performance indicators.
• Assist with budget management, forecasting, monthly spend reporting, and annual capital planning.
• Lead, develop, and supervise a professional team delivering extraordinary service.

Skills

Supervisory experience

CMMS & data reporting

Vendor management

Enterprise workplace systems

Excel & Google Docs

Education

Assoc. or Bachelor's in Facilities/Property/Business

Tools

Corrigo CMMS

Google Docs

Excel

Job description

Assistant Facilities Manager – JLL

What this job involves:

Join JLL as an Assistant Facilities Manager and play a pivotal role in delivering exceptional facility operations at a premier New York location. In this position, you'll manage critical site operations, oversee vendor relationships, and ensure seamless service delivery while supporting strategic initiatives that enhance workplace experience. This role offers the opportunity to lead a dynamic team, drive operational excellence, and build strong client partnerships in a fast-paced, collaborative environment. If you're passionate about facilities management and ready to make a meaningful impact, this is your chance to grow with a global industry leader.

What your day-to-day will look like:

Manage site operations in accordance with established policies, procedures, and contract requirements. Oversee vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, HVAC, and critical systems maintenance. Track and audit work orders within the CMMS platform to ensure vendor compliance with Service Level Agreements. Develop and maintain strong client relationships while consistently meeting or exceeding key performance indicators. Assist with budget management, quarterly forecasting, monthly spend reporting, and annual capital planning. Manage vendor purchase orders, invoices, payments, and conduct monthly financial reconciliations. Lead, develop, and supervise a professional team dedicated to delivering extraordinary service.

Required Qualifications:

• Minimum 2 years of supervisory experience in facilities management or related field
• Proficiency in enterprise workplace management systems, digital ticketing platforms, and data reporting tools
• Strong analytical, organizational, and presentation skills
• Demonstrated ability to utilize information technology tools and platforms effectively
• Experience managing vendor relationships and ensuring contract compliance
• Proficiency with Corrigo or similar CMMS platforms
• Basic operational skills in Excel and Google Docs

Preferred Qualifications:

• Associate's or Bachelor's degree in Facilities, Property, Business, or related field
• Facility Management Professional (FMP) certification
• Strong organizational skills with exceptional attention to detail
• Proven teamwork and communication abilities
• Experience using generative AI tools and conversational search applications to accelerate data analysis and improve operational workflows
• Demonstrated people management and team development capabilities