Assistant Facilities Manager

Jones Lang LaSalle Incorporated; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Plano, TX, seeks an Assistant Facilities Manager to coordinate daily facilities operations at client sites. You will manage service vendors, track SLAs, and ensure work aligns with contracts and KPIs while maintaining safety and quality standards.

You will serve as the primary client contact, schedule activities, review invoices, and continuously look for efficiency gains using data and best practices.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven record of providing excellent customer service.
• Strong interpersonal, problem-solving, and organizational skills.
• Excellent verbal and written communication with clients and vendors.
• Ability to work independently in a fast-paced environment.
• Experience supervising vendor performance.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.

Responsibilities

• Serve as primary client contact, addressing service needs promptly and resolving routine issues.
• Coordinate and schedule service activities at locations; initiate required service requests.
• Manage work orders end-to-end; monitor vendor SLA adherence and keep data accurate.
• Oversee vendors across trades; verify work meets contract and site requirements.
• Review vendor invoices for accuracy and close out discrepancies.
• Track site KPIs and SLAs; identify gaps and plan corrective actions with stakeholders.
• Collaborate with vendors on performance improvements, safety, and cost savings per protocols.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Problem-solving

Independence

Microsoft Office (Excel, Word, Outlook

Education

Bachelor’s degree or equivalent

Tools

Corrigo

CMMS

SharePoint

PowerPoint

Excel

Word

Outlook

Teams

Job description

Assistant Facilities Manager – JLL

What this job involves:

This role supports service delivery at assigned client locations by coordinating day-to-day operations, responding to client needs, and overseeing internal teams and service vendors. You’ll help ensure work is completed safely, on time, and in line with contract requirements, service-level agreements (SLAs), and key performance indicators (KPIs). Using data, client feedback, and industry best practices, you’ll identify opportunities to improve service quality, efficiency, and value.

What your day-to-day will look like:

• Serve as a primary point of contact for clients, responding promptly and professionally to service needs and resolving routine and unexpected issues.
• Coordinate and schedule service activities at assigned locations, initiating service requests when needed.
• Manage work orders from intake through completion, monitor vendor-dispatched work for SLA compliance, and keep relevant systems and account data accurate and up to date.
• Oversee vendors providing mechanical, electrical, plumbing, carpentry, HVAC, generator, critical-systems, and other contracted services; verify work meets contract and site requirements.
• Review vendor invoices for accuracy, follow up on discrepancies, and complete invoice closeout.
• Track site KPIs and monthly SLAs, identify potential performance gaps, and plan corrective actions with clients, vendors, and internal partners.
• Partner with vendors and strategic sourcing on performance, safety, improvement opportunities, and savings; follow client and JLL communication protocols, contract requirements, and training standards.

Required Qualifications:

• Bachelor’s degree or equivalent work experience.
• Proven record of providing excellent internal and external customer service.
• Strong interpersonal, problem-solving, and organizational skills, with attention to detail.
• Excellent verbal and written communication skills and the ability to communicate professionally with clients, vendors, and colleagues.
• Ability to work independently with minimal supervision in a fast-paced environment and demonstrate sound judgment, responsiveness, and creativity.
• Experience supervising vendor performance, including during off-hours and weekends when necessary.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams, and commitment to following the JLL Code of Ethics.

Preferred Qualifications:

• Experience with CMMS or work order management systems; Corrigo experience preferred.
• Familiarity with HVAC and other building mechanical systems.
• Experience using business intelligence, data, reporting, and analytics to monitor performance and improve efficiency.
• Experience with SharePoint and PowerPoint.
• Experience coordinating or managing vendors across multiple building-service trades.
• Ability to develop service improvement plans using industry best practices.
• Experience identifying service-delivery efficiencies through continuous improvement, process re-engineering, or new tools.

Location:

Plano, TX

Work Shift:

Monday to Friday 7:00 a.m.–4:00 p.m.