Senior Director, Facilities Management

Jones Lang LaSalle Incorporated; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical Care

Paid parental leave

Paid Time Off

Early access to wages

Job summary

Jones Lang LaSalle Incorporated seeks a Facilities Manager in Charlotte, NC, responsible for the management and operation of properties and staff. You will lead facility operations, analyze service trends, and ensure client satisfaction through effective vendor management.

The role requires innovation in service delivery and active participation in budgeting and reporting. Comprehensive benefits are offered, including a 401(k) plan and paid parental leave, to foster employee well-being.

Qualifications

• Experience in facilities management including operations and maintenance.
• Ability to analyze trends and utilize data to address issues.
• Proven track record in developing and maintaining client relationships.

Responsibilities

• Provide leadership for efficient operations and maintenance.
• Monitor vendor performance and manage work requests.
• Develop and maintain client relationships for satisfaction.
• Prepare detailed budgets and regular reports.

Skills

Facilities Management

Vendor Management

Client Service

Budgeting

Job description

Job Summary

Responsible for the management and operation of the properties and staff as directed in accordance with the standards and procedures of JLL. Develop, Implement, Manage and maintain overall site services, performance, processes, and quality standards for services. Strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the facility experience.

Responsibilities

• Facilities Management Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety. Analyze trends and utilize data to anticipate and proactively address issues in the client environment. Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization. Effectively utilizes data and analytics in the communication of solutions and decision making. Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor. Any and all other duties and tasks assigned.
• Vendor Management Closely monitor work requests communicated by JLL, the client and vendors. Continuously raise the bar in vendor quality and service while reducing overall costs. Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.
• Client Service/Satisfaction Develop and maintain positive client relationship. Conflict resolution and solution analysis. Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Budgeting/Reporting Preparation of detailed budgets for operations. Preparation of regular and ad-hoc reports.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Charlotte, NC

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

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