Assistant Facilities Manager

JLL; Cambridge (MA); On-site; USD 66,000 - 83,000; Full time

Job summary

JLL in Cambridge, MA is seeking an Assistant Facilities Manager to oversee site operations, vendor management, and client service, driving operational excellence and a superior workplace experience.

You will lead a dynamic team, manage budgets, utilize CMMS and data reporting tools, and partner across facilities, security, and capital projects to deliver dependable facilities services on-site.

Qualifications

• High school diploma
• Minimum 2 years of supervisory experience in facilities management or related field
• Ability to lead, motivate, and develop teams
• Proficiency with CMMS and KPIs
• Strong analytical, organizational, and presentation skills
• Experience with enterprise workplace management systems and data reporting tools
• Familiarity with AI tools and conversational search applications

Responsibilities

• Manage site operations per policies, procedures, and contract requirements
• Oversee vendor relationships for services and ensure contract compliance
• Track and audit client work orders in CMMS to meet SLAs
• Build and maintain strong client relationships and KPIs
• Assist with budgeting, forecasting, and spend reporting; manage PO, invoices, payments
• Lead, develop, and supervise a professional, energetic team
• Coordinate with cross-functional teams for integrated facility operations

Skills

Supervisory experience

CMMS proficiency

KPIs

Analytical skills

Presentation skills

AI tools familiarity

Data reporting tools

Education

Associate's or Bachelor's degree in Facilities, Property, Business, Engineering, Finance, or related field

Tools

CMMS platforms

Ticketing systems

Job description

Assistant Facilities Manager – JLL

What this job involves:

Join JLL as a Facilities Operations Manager, where you'll oversee comprehensive site operations while driving exceptional client service and operational excellence. This critical role combines strategic vendor management, client relationship building, and team leadership to ensure world‑class facility operations. You'll manage day‑to‑day site activities while supporting long‑term strategic initiatives, serving as the operational backbone for our Cambridge location. This position offers the opportunity to lead a dynamic team, optimize processes using innovative technologies, and directly impact the workplace experience for our valued client.

What your day‑to‑day will look like:

• Manage site operations in accordance with all policies, procedures, and contract requirements, ensuring seamless delivery of facilities services
• Oversee vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, HVAC, and critical systems, ensuring contract compliance and insurance requirements
• Track and audit client work orders within the CMMS to ensure vendors meet established Service Level Agreements (SLAs)
• Build and maintain strong client relationships, delivering exceptional service quality and meeting or exceeding key performance indicators
• Assist with annual budgeting, quarterly forecasting, and monthly spend reporting; manage vendor purchase orders, invoices, and payment processing
• Lead, develop, and supervise a professional, energetic team dedicated to delivering extraordinary service
• Coordinate internally with fitness, food services, security, and capital project teams to ensure integrated facility operations

Required Qualifications:

• High school diploma
• Minimum 2 years of supervisory experience in facilities management or related field
• Demonstrated people management skills with ability to lead, motivate, and develop teams
• Proficiency with Computerized Maintenance Management Systems (CMMS) and Key Performance Indicators (KPIs)
• Strong analytical, organizational, and presentation skills
• Experience utilizing enterprise workplace management systems, digital ticketing platforms, and data reporting tools
• Proficient in information technology tools and platforms, including generative AI tools and conversational search applications

Preferred Qualifications:

• Associate's or Bachelor's degree in Facilities, Property, Business, Engineering, Finance, or related field
• Advanced experience with CMMS platforms and data analytics
• Background in financial management and budget reconciliation
• Experience implementing innovative programs that reduce operating costs and increase productivity

Location:

Cambridge, Massachusetts (100% on-site)

Work Shift:

Monday to Friday, 7:00 AM to 4:00 PM

Salary/Comp:

$66,400 to $83,158 annually