Assistant F&B Manager: Elevate Guest Experience

Foley Entertainment Group; Santa Barbara (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Foley Entertainment Group is seeking an Assistant F+B Manager to work closely with the F+B Manager at Hotel Californian in Santa Barbara. The ideal candidate will assist in managing Goat Tree, Tan Tan Pool Deck, and IRD functions while ensuring adherence to hotel service standards and training staff.

This role entails a focus on guest satisfaction, staff performance monitoring, and the ability to work flexible hours to meet business needs.

Qualifications

• Ability to work nights, weekends, and holidays as needed.
• Ability to think clearly and remain calm under pressure.
• Attention to detail and good documentation skills.

Responsibilities

• Assist the F+B Manager in preparing weekly work schedules.
• Monitor staff performance and ensure departmental standards.
• Respond quickly and professionally to guest requests.

Skills

Knowledge of POS systems

Communication skills in English

Planning and organizational ability

Familiarity with food and beverage cost controls

Proficiency in Microsoft Office

Education

Food Handlers Certificate

Tools

Open Table restaurant reservation software

Job description

JOB SUMMARY:

The Assistant F+B Manager is responsible for working closely with the F+B Manager and Director of F+B Operations. They will be responsible assisting in the management of Goat Tree, Tan Tan Pool Deck, and IRD functions in accordance with hotel standards. The successful candidate will direct, implement, and maintain the hotels’ service standards and management philosophies, supervise and train staff, and perform administrative duties as needed.

JOB RESPONSIBILITIES:

• Assist F+B Manager in preparing weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Continually monitor staff performance in all phases of service and job functions, ensuring that all departmental standards are maintained; rectify any deficiencies through training, development of staff or corrective action.
• Monitor performance and recommend corrective action. Alert management of potential issues.
• Respond in a prompt and professional manner to guest requests and complaints.
• Guarantee security and confidentiality of guest and hotel information.
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Assists in all cash handling functions including POS system, registers and daily reports, policies and procedures.
• Facilitate and oversee events, large parties, private dining and IRD, in the absence of the Manager.
• Completing table side visits ensuring complete guest satisfaction.
• Opening/Closing restaurant sending daily shift report to Management.
• Inspect venues daily to ensure high quality food and food presentation and cleanliness.
• Assist in conducting pre-shift meetings to inform staff of daily events. Review daily specials.
• Assist F+B Manager in ensuring team completes side work duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations system.
• Maintain complete knowledge of all beverage selections available in the restaurant as well as ingredients and presentation standards for all menu items and daily specials.
• Maintain up to date knowledge of and abide by all state liquor regulations.
• Attend required meetings and training.
• Performs other duties as assigned by the F+B Manager and Director, F+B Operations.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Knowledge and ability to learn POS systems is required.
• Ability to satisfactorily communicate in English, both written and verbally.
• Ability to think clearly and remain calm under pressure, making sound and logical decisions quickly.
• Planning and organizational ability with attention to detail and documentation.
• Able to work nights, weekends and holidays when business needs dictate.
• Familiarity with food and beverage cost controls.

• Food Handlers Certificate.
• Proficiency in Microsoft Office
• Knowledge of Open Table restaurant reservation software system is desired

QUALIFICATION:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.