Guest Experience Specialist – Front Desk & Reservations

Paylocity; Santa Barbara (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hotel Californian in Santa Barbara, CA is seeking a Guest Service Agent to provide quality guest services including registration, check-out, PBX operations, and mail handling.

The role requires greeting guests, processing check-ins/outs, handling reservations, and maintaining accurate guest charges. Strong communication and professional demeanour are essential for success in this fast-paced hotel environment.

Qualifications

• Cheerful and courteous demeanor with guests.
• Able to read, write, and communicate effectively with guests and colleagues.
• Familiar with hotel systems and operations and record information accurately.
• Able to handle difficult situations with professionalism.
• Works well under pressure with multiple arrivals/departures.
• Creative, outside-the-box thinker with initiative.

Responsibilities

• Welcome guests and complete standard check-in procedures daily.
• Assist guests with check-out and close accounts according to procedures.
• Handle PBX calls, wake-up calls, and message distribution.

Skills

Customer service

Communication

Hotel systems

Professionalism

Problem solving

Team player

Tools

PBX system

Job description

Hotel Californian in Santa Barbara, CA is seeking a Guest Service Agent to provide quality guest services including registration, check-out, PBX operations, and mail handling.

The role requires greeting guests, processing check-ins/outs, handling reservations, and maintaining accurate guest charges. Strong communication and professional demeanour are essential for success in this fast-paced hotel environment.