F&B RESTAURANT MANAGER

Ohkay Casino; Ohkay Owingeh (NM); On-site; USD 50,000 - 70,000; Full time

Job summary

Ohkay Casino, located in Ohkay Owingeh, NM, is seeking a Food & Beverage Manager to lead the operations of our venues. This role includes developing the team, overseeing quality service, maintaining profit objectives, and ensuring compliance with health codes.

The ideal candidate will have at least 3 years of supervisory experience in hospitality and a Bachelor's degree in a related field. Strong leadership and organizational skills are essential.

Qualifications

• 3+ years of restaurant or hospitality experience.
• 3+ years of supervisory experience.
• Must obtain required OOGC License.

Responsibilities

• Oversee overall operations and profitability of venues.
• Manage and develop the Front of House team.
• Ensure compliance with health and safety regulations.

Skills

Excellent organizational skills

Strong analytical skills

Time-management skills

Leadership skills

Proficient with Microsoft Office Suite

Education

Bachelor's degree in hospitality management or related field

Tools

POS systems

Microsoft Office products

Job description

Summary

Under the direction of the Food & Beverage Director, the Food & Beverage Manager is responsible for the overall operations and profitability of assigned venues, including team development, achieving financial and enterprise objectives, maintaining inventory control, ensuring high‑quality customer service, and compliance with health and safety regulations. The role oversees Coffee Spot, Soda Bar, Cantina, and Restaurant areas.

Responsibilities

• Accountable for all Front of House team members assigned to the venue(s).
• Ensure optimal operations during business hours by monitoring customer satisfaction and resolving complaints.
• Assist the F&B Director in developing and administering controls for front‑of‑house operations, maintaining brand standards.
• Help budget revenue, food cost, expense, headcount, and profit.
• Oversee venue cleanliness, sanitation, and compliance with established codes.
• Ensure maintenance of all equipment per maintenance schedules, order repairs, and recommend replacements.
• Maintain compliance with all Federal, State, and local gaming regulations while delivering exceptional guest service to all internal and external guests.
• Maintain confidentiality of guest and member information and casino data.
• Maintain professional appearance and personal hygiene.
• Adhere to punctuality and attendance policies.
• Work independently and in a collaborative, team‑oriented environment.
• Interact effectively with all levels of team members and management.

Supervisor Responsibilities

• Hire, train, and manage staff as needed.
• Oversee the daily workflow of the department.
• Document and administer disciplinary action of employees as needed.
• Conduct performance evaluations that are timely and constructive.
• Approve weekly timesheets and manage leave requests.
• Report tips (if applicable).
• Schedule shifts (if applicable).

Qualifications

Education and Experience

• Bachelor's degree in hospitality management, food service, business or related field preferred.
• Minimum of three (3) years of restaurant or related hospitality experience required.
• Minimum of three (3) years of supervisory experience required.
• Related experience may be considered in lieu of minimum educational requirements.
• Must be 21 years of age.
• Must obtain and maintain the required OOGC License.
• Must be a US citizen or provide documentation to work in the US.

Skills

• Excellent organizational skills and attention to detail.
• Excellent time‑management skills and proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Strong supervisory and leadership skills, ability to train others.
• Ability to prioritize tasks and delegate when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Knowledge of customer service principles, techniques, systems, and standards.
• Knowledge of commercial operating principles, practices, and procedures within area of specialty.
• Excellent oral and written communication skills.
• Ability to foster a cooperative work environment and communicate clearly.
• Ability to motivate staff through teamwork.
• Proven leadership skills that include delegating as needed.

Equipment

• POS cash and credit card systems
• Recycler, fountain, coffee, juice, milk machine
• Computers, iPad, Micros card, tip box keys
• Fax machine, 10‑key calculator, Microsoft Office products

Physical Demands

The employee will be required to stand and walk for prolonged periods, may occasionally stoop, kneel, stretch, bend, and lift up to 25 pounds. Occasional lifting over 25 pounds may be required.

Work Environment

This is an environmentally controlled office environment. Evening and/or weekend hours may be necessary depending on business requirements, deadlines, and workload.