Assistant Executive Director, Senior Living Operations

Cedarhurst Senior Living; Des Peres (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Long-term disability

401(k) with company match after one‑yr

GROW Points rewards

Skechers shoe discounts

Early paycheck access

Job summary

Cedarhurst Senior Living is seeking an Assistant Executive Director to oversee daily community operations, including the business office, financial management, and resident relations. You will supervise staff, support the Executive Director, and ensure regulatory compliance and high-quality service across the community.

The role requires strong leadership, budgeting, and operational planning with a focus on delivering exceptional resident and family experiences.

Qualifications

• Two (2) years of managerial experience in a senior care community with proven leadership and organizational skills, state required license/certification for operating an Assisted Living/Memory Care community is desired.
• Bachelor’s degree in business administration, finance, healthcare administration, or a related field preferred but not required.
• CPR or BLS certification preferred.
• Experience with accounting functions, such as accounts payable and receivable, posting ledgers, balancing, and reconciling accounts preferred.
• Basic understanding of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Manage the functions of the business office, including assisting with sales functions, conducting tours, and participating in community events.
• Plan and implement strategies established for the efficient and effective operation of the community.
• Assist in development of Operating and Capital Expenditure Budget for the community and ensure compliance with the financial goals established.
• Prepare financial and operational reports on a regular basis (monthly or weekly) to provide insights to the Executive Director or Home Office.
• Serve as principal telephone and office receptionist, as necessary.
• Support the Executive Director in management tasks and assume their responsibilities during absence.
• Manage functions such as applicant tracking system (ATS) oversight, onboarding, training, disciplinary actions, terminations, and reporting workers’ compensation claims, ensuring compliance with state regulations and internal policies.
• Maintain employee timecards and ensure accurate and timely submission of payroll data to Human Resources.
• Reconcile credit card transactions, including coding receipts and providing relevant transaction information.
• Submit change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Track and bill resident accounts for one-time charges in the property management system.
• Initiate credit card transactions for guest meal sales when necessary.
• Act as the primary point of contact for residents and their families regarding billing, contract questions, and other business-related inquiries, delivering excellent customer service and support.
• Work with residents or their power of attorney (POA) to address payment issues, including returned receipts and outstanding AR accounts.
• Assist at residents/POAs request with submissions of invoices to LTC insurance.
• Maintain a close liaison with residents and their organizations and communities, keeping informed at all times of their desires and requirements.
• Ensure the preservation and protection of community property by responsibly managing it in accordance with established policies and procedures, exercising sound fiduciary responsibility at all times.
• Manage and maintain accurate and compliant resident and employee files.
• Order office supplies as needed.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

Skills

Leadership

Operations management

Budgeting

Communication

Customer service

Education

Bachelor's degree in business administration, healthcare administration, or related field

Tools

Microsoft Excel

Accounting software

Microsoft Office

Job description

Cedarhurst Senior Living is seeking an Assistant Executive Director to oversee daily community operations, including the business office, financial management, and resident relations. You will supervise staff, support the Executive Director, and ensure regulatory compliance and high-quality service across the community.

The role requires strong leadership, budgeting, and operational planning with a focus on delivering exceptional resident and family experiences.