Assistant Executive Director

Great Lakes Management Company; Plymouth (MN); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO

Floating holidays

Meals during shifts

Professional development opportunities

Job summary

Great Lakes Management is seeking an Assistant Executive Director to support East Metro communities, partnering with the Executive Director to oversee daily operations, regulatory compliance, employee engagement, and financial accuracy.

This role is a visible leadership position with succession potential toward future Executive Director opportunities, emphasizing quality services, resident satisfaction, and staff development.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of two years of experience in senior living.
• Experience with HR functions, payroll, and business office operations.
• Strong financial and organizational skills.
• Proficiency with Microsoft Office; Eldermark experience preferred.
• Experience working with an aging population.
• LALD preferred.

Responsibilities

• Support daily community operations in partnership with the Executive Director.
• Oversee HR functions, payroll, and business office tasks as needed.
• Manage resident services, billing, and regulatory compliance to ensure quality care.
• Lead staff engagement, coaching, and performance management.
• Promote resident satisfaction and family communication.

Skills

Leadership

Communication

Problem solving

Coaching

Team building

Education

Bachelor’s degree or equivalent experience

LALD preferred

Tools

Microsoft Office

Eldermark

Job description

Position Overview

Are you passionate about serving seniors and leading in assisted living? Do you thrive in a leadership role where you can support operations, develop teams, and ensure a high-quality resident experience?

Great Lakes Management is seeking a strong Assistant Executive Director to support the East Metro. This role partners closely with the Executive Director to ensure smooth daily operations, regulatory compliance, employee engagement, and financial accuracy. The Assistant Executive Director serves as a key operational leader and is positioned as a succession-ready role for future Executive Director opportunities.

Job Details

• Schedule: Monday-Friday, 8:30am-5:00pm
• Salary Range: $80,000 - $85,000 per year
• Benefits: Competitive benefits package including health insurance, 401(k) match, PTO, floating holidays, meals during shifts, and professional development opportunities
• Location: East Metro

Key Responsibilities

Community Leadership & Operations

• Partner with the Executive Director to support daily community operations
• Collaborate with department leaders to establish operational goals and maintain accountability
• Serve as a visible, supportive leader to staff and residents
• Act as Executive Director in the ED's absence, as assigned
• Maintain an environment that promotes quality services, safety, and resident satisfaction

Resident & Family Experience

• Engage regularly with residents and families to build trust and address concerns
• Support resident move-ins, transitions, and service coordination
• Facilitate resident and family conferences as needed
• Ensure service delivery aligns with resident needs and regulatory standards

Financial & Business Office Oversight

• Provide oversight of Business Office functions or directly perform duties as needed
• Review and process payroll, ensuring accuracy and compliance with company policies
• Oversee resident billing processes including move-ins, room changes, move-outs, and leave of absence billing
• Monitor accounts receivable and support collection of resident balances
• Review invoices, prepare bank deposits, and manage ACH payment processing
• Assist with budget development and monitor expenses
• Review monthly financial statements with the Executive Director

Human Resources & People Operations

• Support recruitment, onboarding, and orientation of new employees
• Maintain accurate employee personnel records in compliance with federal, state, and company requirements
• Ensure compliance with timekeeping, payroll, and labor regulations
• Process employee changes, terminations, workers' compensation documentation, evaluations, and training records
• Support performance management, coaching, and corrective action processes
• Monitor staffing levels and collaborate with leaders to address coverage needs
• Promote employee engagement, retention, and professional development

Compliance & Regulatory Oversight

• Ensure compliance with all state and federal assisted living regulations
• Maintain knowledge of Housing with Services requirements and survey readiness
• Partner with the Executive Director and Director of Nursing to address compliance concerns
• Support accurate documentation and regulatory reporting

Qualifications

• Bachelor's degree preferred or equivalent experience
• Minimum of two (2) years of experience in senior living
• Experience with HR functions, payroll, and business office operations
• Strong financial and organizational skills
• Demonstrated ability to lead, coach, and support team members
• Excellent communication and problem-solving skills
• Proficiency with Microsoft Office; ability to learn new systems (Eldermark experience preferred)
• Experience working with an aging population
• Licensed Assisted Living Director (LALD) or willingness to obtain preferred

Why Join Great Lakes Management?

Team members benefit from a supportive partnership with experienced leadership, a culture focused on quality and accountability, and the opportunity to build meaningful relationships with residents and families. This role offers long-term career growth, including development toward an Executive Director path, while allowing leaders to make a daily impact in a community that prioritizes consistency, compassion, and operational excellence