Assistant Events & Entertainment Manager - The Cosmopolitan

MGM Resorts; United States; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Wellness programs

Hotel, F&B, retail and partner-disc.

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development & networking

Job summary

MGM Resorts in Las Vegas, NV seeks an Assistant Events & Entertainment Manager to oversee daily showroom operations, guest admissions, seating, and VIP accommodations, ensuring a welcoming, high-energy atmosphere and flawless show experiences.

You will lead a showroom team, coach staff, coordinate with Entertainment, Security and Guest Services, address guest concerns, and support staffing, training, and performance initiatives to maintain top-tier service.

Qualifications

• 2+ years of prior relevant experience in guest services.
• Previous experience in live entertainment, showroom operations, theater management, hospitality, or a similar environment.
• Must be a minimum of 21 years of age.

Responsibilities

• Assist in overseeing daily front-of-house showroom operations, including event preparation, guest admissions, seating arrangements, VIP accommodations, and overall venue presentation.
• Lead, coach, and support showroom team members, ensuring consistent service standards, operational efficiency, and adherence to departmental procedures.
• Coordinate with Entertainment, Security, Guest Services, and other departments to support seamless performances, special events, and operational needs.
• Address guest concerns, special accommodations, and escalated situations with professionalism, discretion, and a focus on guest satisfaction.
• Support staffing, scheduling, training, and employee performance initiatives to maintain appropriate coverage and a high-performing team.
• Monitor showroom conditions, identify potential safety or operational concerns, and assist with implementing timely solutions.
• Assist the Showroom Manager with departmental initiatives, operational improvements, and maintaining established service and performance standards.

Skills

Guest service

Showroom operations

Team leadership

Hospitality

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Assistant Events & Entertainment Manager, you will play a key role in delivering an exceptional live entertainment experience for our guests. In this role, you will support daily showroom operations, oversee front-of-house activities, and assist with leading a team dedicated to providing outstanding guest service. Through your leadership, attention to detail, and ability to navigate a fast-paced entertainment environment, you will help ensure seamless show operations, a welcoming atmosphere, and memorable experiences for every guest.

THE STARTING RATE:

$28

THE DAY-TO-DAY:

• Assist in overseeing daily front-of-house showroom operations, including event preparation, guest admissions, seating arrangements, VIP accommodations, and overall venue presentation
• Lead, coach, and support showroom team members, ensuring consistent service standards, operational efficiency, and adherence to departmental procedures
• Coordinate with Entertainment, Security, Guest Services, and other departments to support seamless performances, special events, and operational needs
• Address guest concerns, special accommodations, and escalated situations with professionalism, discretion, and a focus on guest satisfaction
• Support staffing, scheduling, training, and employee performance initiatives to maintain appropriate coverage and a high-performing team
• Monitor showroom conditions, identify potential safety or operational concerns, and assist with implementing timely solutions
• Assist the Showroom Manager with departmental initiatives, operational improvements, and maintaining established service and performance standards

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age
• 2+ years of prior relevant experience guest service required
• Previous experience in live entertainment, showroom operations, theater management, hospitality, or a similar environment

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10661