Assistant Director, Ticket Operations

Auburn; Auburn (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Auburn Athletics is seeking an Assistant Director, Ticket Operations to lead the university's ticketing efforts for football and basketball and other sports. You will oversee daily ticket office operations, supervise staff, handle donor and public inquiries, and ensure NCAA/SEC compliance.

This role requires a Bachelor's degree and at least two years in ticketing operations or customer service; experience with back-office systems and on-site game-day logistics is preferred.

Qualifications

• Bachelor's degree required.
• At least 2 years in ticketing operations or customer service.
• Experience with back-office systems or game-day logistics is a plus.

Responsibilities

• Aids in the day-to-day operation of the ticket office, including customer service and gameday operations.
• Supervises ticket office staff and handles inquiries via phone, in person, and email.
• Manages ticket operations for select sports, including allocation, seating changes, setup, printing, and delivery; oversees post-season operations.

Skills

Customer service

Ticketing software

Education

Bachelor's degree

Job description

Overview

Join Auburn Athletics in a fast-paced ticketing role where you’ll help drive the fan experience!

Auburn Athletics is excited to begin the search for an Assistant Director, Ticket Operations! This role aids in managing and leading the athletic department's ticketing operations (Football, Men's & Women's Basketball, Gymnastics, Baseball and Softball). Responsibilities include customer service, game-day operations, sport-specific ticketing operations, back-office ticketing software and technology management, and conflict resolution. This individual aids in the selection and training of all student interns. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, National Collegiate Athletic Association (NCAA), and southeastern Conference (SEC) policies and procedures.

Responsibilities

• Aids in the day-to-day operation of the ticket office including daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
• Responsible for assisting patrons on the phone, in person, as well as through email communications, including the general ticket office email account.
• Serves as first line of supervision beyond part-time staff and student employees.
• Manages all facets of ticket operations for select sport(s) including ticket allocation, seat changes, set up, and ticket printing & delivery. Manages post-season ticket operations for select sport(s) and events.
• Aids in the resolution of customer complaints or problems for donors, athletic coaches and staff, Auburn faculty and staff, alumni, public ticket purchasers, and other assorted groups.
• Works in conjunction with Tigers Unlimited, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines.
• Aids in all reporting, requests, and Equerry reports regarding select sports.
• Aids in the screening, hiring, and training of ticket office student interns.
• Travels to select events to administer and distribute player, coach, and administrator tickets and will call.
• Responsible for compliance with all state, University, National Collegiate Athletic Association (NCAA), and southeastern Conference (SEC) rules regarding ticket sales and distribution.

Qualifications

• Bachelor's degree
• 2 years of experience in ticketing operations or customer service.

Desired Qualifications:

• Experience in intercollegiate or professional sports ticket sales or operations is desired.

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.